Philoxenia Hotel

In short: this hotel may suit passive tourists who stay within the grounds, but for us the lack of proper parking, unsafe conditions, poor beach, and the way the hotel handled the accident completely ruined our holiday.

Positives:

The food is good, but I would recommend half-board instead of full-board. Lunch and dinner are almost the same, with repeating flavors and spices, so after a few days it becomes monotonous. Having lunch outside is a better option.

The staff themselves are friendly and helpful.

Negatives:

If something is not explicitly written in your reservation, don’t expect it. Anything marked “optional” should be considered as unavailable.

Rooms facing the forest can be listed as “not ground floor” but due to uneven terrain they actually are. If you don’t want a ground-floor room, request the 2nd floor.

Safety is the biggest problem. Parking is totally inadequate — maybe 30% of guests can fit in the hotel area. The receptionist told us there was shaded parking right in front of our room, which turned out to be just the forest. At night it didn’t feel safe at all, so we spent the first part of our holiday worrying about the car instead of relaxing. Then, on a calm sunny day, a tree actually fell on our car. At first the manager promised repairs and transportation, but once the car was freed they denied responsibility, saying the land “doesn’t belong to the hotel” and told us to sue the municipality. From that point, our holiday was completely ruined — instead of enjoying our stay, we had to deal with damage, uncertainty, and zero support from the hotel. If you come with an expensive car, full insurance is a must.

The advertised “wood path” to the sea (200m) has steep steps without a rail, which is unsafe for kids or elderly. The longer way around is safer but not what was advertised.

The beach itself is poor compared to nearby beaches. In Psakoudia there is a lot of black sea grass, which makes swimming less enjoyable than in other places just a short drive away.

Hotel Review - Poor Service and Disappointing Restaurant

I stayed at this hotel recently and was very disappointed with the overall experience. The service was terrible -- the staff were unprofessional, unhelpful, and often rude. I had to wait far too long to check in, and when I asked for assistance, I was either ignored or spoken to in an unfriendly manner. The front desk was disorganized, and it felt like the staff had no interest in the guests' comfort.

The hotel restaurant was also a huge letdown. It only has a capacity of about 40 people, which means long waits during peak times. Even worse, the food was bland and lacked flavor. I expected much more in terms of both variety and quality.

Overall, I would not recommend this hotel and definitely will not be returning.

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Iskash li da vklyuchim oshche detayli, kato sstoyanieto na staite ili chistotata?

This hotel could be quite nice, as it is located in one of the most beautiful places of Halkidiki- Sithonia, however there is really nothing to do in Psaukudia. The closest beach is not great either.
Hotel area is quite pretty with separated little houses.
But the reason for my low score is staff and service, which is the way below the standard.

When it was exactly 11am, one of the staff members entered my room asking why i was still there, in the most rude manner possible! However all my luggage was packed and i was ready to go.
I was quite surprised when later i saw my neighbour, sunbathing at around 11:45am at his balcony. Obviously nobody treated him like that.
Critically low level of customer service and common sense how to talk and treat guests!

Another thing to mention: I had a half-board option, where I had to pay extra for all the drinks ordered.
Whilst having my glass of wine, I couldn’t enjoy this as waitress couldn’t leave my table until I sign the receipt ( which has to be signed only at the end of my meal, obviously)

Avoid this hotel, there are plenty of other much nicer places where to stay!

P.S. Beach on my pictures is 2h drive from that hotel, it is not the local one