Xenia Ouranoupolis

Very old hotel ! Very old
All inclusive very poor and very bad.
Dont take it - Draft beer bad, juices ( sugar and watter - they serve it from some bagss very bad very bery bad.. , - Food is ok but little choises ... Coffe is terrible - if you want something nice you must pay????
if i want apple juice i must pay??
my opinion 2 stars - not more.
Everything is old here, everything.
Nothing has change for years.
People who work are great nothing else here and i will never again come here.
Very very bad hotel.
Maybe Hb for people with kids
Al is expensive for nothing!
Same hotel for 20 old years...

Veoma star hotel sa bas starim sobama
Al inslusive siromasan - dosta stvari koje se nigde ne placaju ovde traze.. za Vody ( flasu) Kafu malo bolju. Sok od jabuke naplacuju..
Bas los hotel nikad vise me nece videti.
Never Never again

Unfortunately I can only give this a poor review. The only two good things where the fact that the location is next to the beach, the other is that one girl
provided good service in the buffet.

Note I travel regularly for work and leisure and have stayed at many hotels in Greece, Europe, USA and Australia.

Here are the details:-
- Very, very, very expensive for room type and quality
- Family apartment is just two superior rooms joined with door, not like it shows in the photos (as a two level apartment by the beach)
- Buffet was not self serve, difficulties communicating with staff
- Rooms are extremely dated, and require a desperate update
- Double bed was two beds pushed next to each other, with a terribly uncomfortable gap in between, this was horrible to sleep in!
- Beds where like sleeping on an old bed from 30 years ago, horrible support for the back, no pillow top
- Had to pay the hotel extra for the beach beds!
- Shower curtains collapsed and where dirty
- Sewer smell would pervade the room frequently
- Local street-rats would regularly ring door bell outside room and harass my family, take care of your daughters if staying here!
- Mini-bar overheats and does not
cool even water
- Extremely expensive laundry service - €80 for a bag, which is absolutely disgusting! Other hotels in Greece in premium locations have charged between €10 and €20!!!
- Charged for bottles of water at €1 - not clear that they will charge for
water. First hotel in Greece (in fact anywhere in the world) to over charge us for (or charge at all!!) for water. Water is typically complimentary. I was shocked at this!
- Tyre exploded whilst hitting poorly constructed driveway guttering as my car is larger in size, take extreme care driving here at night as lighting is poor
- Funds taken out of our account two months earlier than they were supposed to as per bookings policy details

Our friends stayed over the road for 30% less and had no issues….. seriously urge you to re-consider your booking………

We booked a family room and they put us in a normal room with just an extra bed without even inform us. We complain and nothing changed, and the room is dirty. Of course no value for money.