Kalimera Kriti Hotel & Village Resort

We have just returned from 11 nights stay at the Kalimera Kriti and we would like to share the following feedback. We did have a good time but here is no way on earth that this hotel should be classified as a 5 star, we have stayed in much better 4-star hotels. The complex is huge, but the map provided on arrival was very difficult to read and next to useless when trying to work out where things were. This complex is arranged like a small village. There are so many buildings spread around the complex with zero signage, I was very disappointed to find the TV room showing football on my last day. There were also many buildings that were closed up and used for storage that could very easily be put to use to provide more entertainment and activities. The only entertainment of an evening were the shows by the main bar which was the only bar that we saw open of an evening. During our visit the a-la-carte restaurant was shut in the evenings so the only restaurant open was the main buffet restaurant. We found the food to be excellent but there were many issues with the restaurant. There was a significant lack of staff for a complex of this size and we struggled to get seated almost every evening. You are not shown to tables at this restaurant, you basically have to find a table to sit down. If you did not get to the restaurant in the first 30 mins of opening you had zero chance of finding a empty table made up with cutlery and the like. Most evenings we had to walk around and come back near the end of service or eat inside where there was only 1 person taking drink orders and clearing tables and dirty plates. We sat with dirty plates at our table most evenings with starter and main plates still on the table by the time we came back with our deserts. The restaurant staff were extremely hard working but there was simply not enough of them for a complex this large and it was obvious to see. On one occasion there were zero clean bowls or plates for breakfast, people including myself waited for almost 30 minutes unable to get a plate or bowl to get food, I ended up using my wife’s used breakfast bowl to get my cereal and people were still waiting for plates and bowls when I had finished. I ended up skipping my cooked breakfast and just taking food that I could carry in my hands back to my table. There was a power cut one morning and I thought that breakfast would be a disaster without power but I was surprised that breakfast was quite smooth on this day. We experienced a day where the water in our bathroom was cold. We advised reception and the issue was resolved within 1 day. The shower is just a mixer tap above the bath but it was fine for us. Our room was okay despite limited storage and power sockets, our room only had 2 sockets and they were not near the bed. There was only a single bed side cabinet too. The towels were changed every time we left them in the bath as advised and the bed was made every day but that was about all that we could see f