Cretan Park a Member of Design Hotels
Rooms and prices
Description
The hotel features landscaped green area in a Botanical garden. Nice beach, comfortable rooms and helpful staff are the strengths of the hotel. The system "all inclusive" offers wide possibilities of free use of restaurants and facilities. Quiet animation. There are Russian-speaking staff. Recommend for couples and families with children.
Built: 1989
Renovated: 2009
Location: 35 km from the airport of Heraklion, 25 km from the town of Agias Nikolaos, 2 km from the village of Malia, on the beach. Bus stop in the village of Malia.
Evening entertainment - Malia (2 km).
Included in the group of hotels SBOKOS HOTEL GROUP.
Consists of a main building and bungalows, buried in verdure.
Total 204 rooms. The extra bed is sofa possible mattress bed. There is the possibility of combining rooms and rooms for disabled guests. There are 2 rooms specially equipped for guests with reduced mobility.
Beach: Own sand-pebble beach, first coastline, 50 meters from the hotel. Umbrellas, chairs, towels – free of charge. Has the Blue flag. Entrance to the sea pebbly and sandy. 300 m from the hotel starts the famous sandy beaches of Malia.
Total area: 36 m2 407.
We accept credit cards: Visa, MasterCard, American Express, Diners Club.
ATM: in the town of Malia (2 km).
Pets: no.
The hotel offers food half Board and all inclusive. The program "all inclusive": Breakfast, lunch, dinner – buffet in the main restaurant. 4 theme nights for 2 weeks (Greek, Mexican, Asian, Mediterranean). Dinner in a la carte restaurants ( Taverna Mouries, by appointment). The evening of lobster and the tasting menu in the restaurant Mouries – extra. Cold and hot drinks, alcoholic beverages, local and imported (except for famous brands), hot and cold snacks, ice - cream, fruit throughout the day in bars. Use of tennis court and equipment. Non-motorised water sports on the beach.
On the hotel territory: bars: 3, a la carte restaurants: 2 restaurants: 1, Laundry, doctor on call, meeting room (with possible installation of floodlight, for 40 persons), Parking, Internet café paid, shops (mini-market, jewellery), swimming pools: 2 (river pool 800 m2, swimming pool with hydro-massage), dry cleaning
Attractions: free aerobics, massage / chargeable, table tennis, beach volleyball, wine tasting for free (1 per 2 weeks), water sports with charge, gym for free (in the open air under a canopy (treadmill, some weight machines)), tennis court, tennis court lighting extra charge, Billiards for a fee, free of charge aerobics, cooking lessons for free (the Greek kitchen (1 every 2 weeks)), rental of tennis rackets and balls for free, Zumba (free), tours in the Botanical garden 1 time a week (free), night of lobster 1 every 2 weeks (paid), “Degustation Menu” 1 time in 2 weeks (paid)
For children: children's menu in the restaurant, children's Playground (without overhang, in the shade of the trees, grass), Babysitting services: on request, kids ' club (4-12 years, 10:30-12:30, 15:30-17:30, throughout the entire season), Department for children in the adult pool, children's pools: 1 (fresh water), Junior club (13-17 years, from June 15 to September 15), cot: on request, free highchairs in the restaurant: there is
Located in Hersonissos, Phāea Cretan Malia, a Member of Design Hotels is by the sea, a 1-minute drive from Palace of Malia and 5 minutes from Malia Beach. This beach hotel is 3 mi (4.8 km) from Stalis Beach and 6.3 mi (10.1 km) from Aquaworld Aquarium.
The distance to the nearest airport is 35 km.
Policies and conditions
- Child Policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service Animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: DinersClub, AmericanExpress, Visa, MasterCard
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Non-smoking rooms
- Room service
- Family room
- Smoke Detector
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Poolside bar
- Packed Lunches
- Bottled water
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- German
- Russian
- English
- French
- Multi-language staff
- Tour assistance
- Library
- Bike rental
- Billiards
- Nightclub
- Hiking
- Sun Deck
- Ping-Pong
- Parking
- Free Parking on Premises
- Swimming pool
- Outdoor pool
- Beach facilities
- Water sport facilities
- Private beach
- Pool facilities
- Next to the beach
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Windsurfing
- Darts
- Cycling
- Table Tennis
- Tennis court
- Fitness facilities
- Doctor
- Massage
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 780 m. It takes 12 minutes To the beach!
Hotel view
Video
Map
Reviews
Beautiful beach part. Beautiful pool which is always really clean.
Most of the staff were truly wonderful.
However, for a five-star experience, there are a few aspects that could be improved:
The minibar was empty, and when we inquired, we were told it wasn’t included in our booking. That’s understandable, but it would have been nice to at least have the option to purchase drinks individually.
We also tried to order room service at 11:00 PM, only to be told the kitchen was already closed. For a five-star hotel, that was rather disappointing. We weren’t expecting a full-course meal – a simple salad, pasta, or pizza would have been sufficient.
Additionally, some room service items were not replenished during our stay, such as coffee, tissues, and tea…
At one point, our room key stopped working. We were told to go to the reception for assistance, which we did – three times – before someone finally accompanied us. In a five-star property, I would expect immediate support in such situations.
These are all minor issues, and only worth mentioning in the context of a five-star standard.
Overall, everything else was wonderful, and we would absolutely return without hesitation. Thank you for everything
One thing for future travellers to be aware of – it's a VERY family-friendly hotel. I'd say it is a family hotel first and foremost, honestly. We were one of the only parties there without children. But, the children were all pretty well behaved and it certainly didn't spoil our stay.
The music in the bar in the evenings was so lovely, especially the beautiful setting over the pool with the light. And we had a great time on the beach too.
My top tip would be that the best sun loungers by the main pool are by far the orange beds, they have shade you can move around and aren't on the grass which can become muddy. It would have been nice to have more of those.
Only downside for us was that the quieter River pool, with signs asking children not to play or be loud and so was more adult-only, only had poolside beds dedicated for particular bungalows/rooms. Some days they weren't used all day, but they were designated as for those rooms still, so we couldn't use them. This was a bit frustrating when the main pool was full of kids having fun, and the river pool was beautifully quiet and peaceful. We could still use that pool, but we couldn't relax by it. I'd love it if the hotel would rethink that policy.
That really was the only downside, otherwise we had such a wonderful stay and would definitely visit again.
Also loads of children - a lot more than we expected.
🛌Rooms:
As the hotel claims to be member a member of Design Hotels, we expected a well furnished room. Instead it was pretty basic and not design at all. Maybe you just need to put a FAKE
FlowerPot VP1 pendant light from &Tradition in the room.
Furthermore the furniture within the room looked pretty used and as they have their best days behind them.
🚽Cleanliness:
We expected also 5 stars when it comes to cleanliness, but here we clearly need to say it was max. 3 start niveau. There as a lot of sand and hair in the bathroom when we arrived, we expected that during the next day somebody would clean that during the morning routine. Did not happen. After the second day, we had to go down and mentioned it specifically. Afterwards it was clean. BUT only for one day. Nothing changed and we were pretty frustrated and tired of mentioning it every day.
Furthermore we had a lot of ants in our room. We had to mentioned that twice. It changed after that, and we now had to live with a graveyard of ants on front of our door.
📢 Noise:
Be careful when you choose a room. I would not recommend to have one in the main building. Reason is that the rooms are super clairaudible. In the early morning you can hear the busses arrive to pick up or drop off new guest and night until 22:30 / 23:00 PM you will have a DJ live set banging. Afterwards if you are lucky, the people at the outside bar will laugh and talk, which you will hear in your room.
🍔Food:
The food was okay. Also here, the expectation for a 5 star hotel is higher. In the main restaurant you will have a buffet. The nice part is that they prepare plates for daily specials, which look restaurant like.
You can also eat in one of the other restaurants. We had half-board, and therefore had to pay these meals. We went 2 times, it is super expensive and the quality is more or less like a pretty normal restaurant in a bigger city.
💸 Price:
The price for one night was for us approximately 350 EUR, and in a nutshell it was not worth it. Additionally you need to consider as another commenter mentioned the day-light-robbery. I attached the pricing sheet of the restaurant and bars. As you can see a normal beer will cost you 6,50 EUR and an Aperol 13,00 EUR. But no worries you can also eat bread for 9 EUR or pretty basic pasta for 19 EUR which will come with almost 10 mussels. Wow 10 complete mussels…
The service is pretty shocking honestly, everything was below a 3*, aside from Dayanna, who quite frankly is the only person who seems to understand and value customer service.
Rooms- at first it was just me and my daughter and the room was fine, just what we needed but definitely not luxury.
My partner and other child came out for the last 3 days and we “upgraded” for €1400 and the room again was fine, but nothing special. Definitely not worth the money.
Cleanliness- low: there was a bottle of wine with glasses around the pool for 3 days before I said something and they moved it.
My main concern; the manager on the desk. I am disgusted by the way he spoke to female staff and also how he spoke to me until my partner arrived.
Positives- the Italian is wonderful. The food in the pool restaurant is amazing.
Negatives- customer service in the pool restaurant was 0/10. I knocked over a glass of wine in front of staff as soon as it arrived (my fault) but it took them 20 minutes to clear it up and then I had to ask for another, which they charged me for (I understand this but being in customer service I expected different).
Kids clubs lacks any energy compared to other hotels we have been to. Entertainment in the evening…just don’t bother.
Just disappointing all round, could be so much better if there was a bit more attention to detail and a bit more customer care.
Frequently asked questions about Cretan Malia Park a Member of Design Hotels
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from to the nearest beach?
It takes 12 minutes to reach to the nearest beach.
What are the check-in and check-out times at ?
Check-in at is possible from 15:00, check-out is until 11:00.
Does Phāea Cretan Malia, a Member of Design Hotels have a swimming pool?
Yes, Phāea Cretan Malia, a Member of Design Hotels has a pool.
Are pets allowed at Phāea Cretan Malia, a Member of Design Hotels?
No, pets are not allowed at Phāea Cretan Malia, a Member of Design Hotels.
How to get from the closest airport to Phāea Cretan Malia, a Member of Design Hotels?
The closest airport is Heraklion International Airport "Nikos Kazantzakis", and it is about 31 mins from hotel by car (34.0 km).
What is the cancellation policy for Phāea Cretan Malia, a Member of Design Hotels?
The cancellation policy for Phāea Cretan Malia, a Member of Design Hotels varies depending on the type of room and booking conditions.
