Royal Heights Resort Villas & Spa

Stayed here recently in July for only one of four nights because we were catfished. Nothing looked like the pictures, I'm guessing AI did it and it was not a 5 star resort. The only thing 5 star about the place is the view in which we reserved a sea view Villa that only had a small view of the sea. I'd give this place 1.5 stars if I could because the maintenance person there was by far the most helpful for coming multiple times to fix or try to accommodate us. This is because the hotel front desk leaves at 8:00pm! I'm not a person to nit pick but if you are expecting a 5 star resort, as advertised, you typically are getting the best treatment possible. When we arrived, past the check-in time at 3:00pm, they didn't know we paid already through Expedia. It took them over an hour to figure out if we did and in the interim, we were given a nice smoothie to relax to. That was nice, but the bartender pulled his pants down to show his thong to the people next to us while a kids birthday party was going on. Very strange and I've been to Greece multiple times without any issues.

Going back to how we were catfished, the pictures depicted beautiful grass, newly remodeled Villas, and food that look out of this world. The food menu barely had any Greek (pita/tzatziki) and it was Americanized with burgers and pizza with only 8 items on the menu. The Villa had one key and it couldn't be taken out unless you wanted the air to turn off in the Summer. The air, by the way, didn't even work and they tried to fix it but nonetheless it never cooled the downstairs and we were told to keep all curtains closed. The only air that worked were the bedrooms. The place was run down with the tub/shower in the bathroom being broken so you couldn't really bathe.

Lastly, transportation is not at this hotel to accommodate the guest to go to the town so you have to pay for a taxi that seems to be confused or have trouble getting to the resort that is about 15 minutes from the town below. I understand being remote but when the locals don't even know the place and it's hard to get a taxi, why doesn't a "5 star" hotel even have a small transportation service?

There were just too many issues within 12 hours that made us move and suck up a lot of money that we paid up front ahead of time because they wouldn't refund us. If you claim to be a 5 star resort, you should consider trying to go over the moon for your guests. We stayed at the Alai, a tribute portfolio resort when we left and they treated us so well that cost us less money than this place. Explain to me how that is possible!

Shame about the gym :(

The gym opens later than most gyms so you can't go before work. They also stop classes during the summer. I want to exercise every week, not just in the winter!

Open early, add classes with instructor.