Echo Residence All Suite Hotel

Room and bathroom were not cleaned on arrival. Hotel is a building site. Personal unfriendly. Horrible experience, we left early!!

They covered up all their four stars with duct tape at their entrance. So giving them 2 stars is actually quite generous of me.

Dirty. Uncomfortable. Bad food. Air conditioning didnt work. We left early because of the mold. We all got sick. Not enough towels.

I fail to understand why Echo Residence provide poor quality restaurant services - a hotel which says about itself that 5 stars hotel.

The HB dinner (advertised as 4 courses with candle light) was awful, inedible, rubbish. The tables and cutlery were dirty. I felt discriminated because ala carte and half board is separated in separated rooms.

However the location is perfect, first the apartmants looks luxurious , spa & wellness is in the package (massage is not, but that one worth every penny), I can not forgive the incident in the Karolina Fuszerkertje Etterem / Echo Residence.

PS:

Not appropiate manner at the reception
Lack of maintanace at the room
View is blocked by surrounding buildings

Premium residence was booked. Bathroom was dirty, apartment has not been redecorated for years, only two towels for 2people, no extra towel for spa, no slippers. Bathrobes were torn.... own private sauna was not working. When we figured this out (8:40pm), we called the reception and all the numbers we could find but there wasn't any answer to our calls!!! Noone was at the reception at 8:50pm till next morning, no chance to change rooms, no chance to get the sauna working.....we are talking about a 5* hotel. Dinner was well under average, was advertised like candle light 4course dinner, starter was some cheese on sliced bread, soup was almost cold, main course was ok for a 2* hotel, dessert was ok.
Horrible experience, way too overpriced. It may have been good when it was new but now it's terrible. It is on a level of a 2* hotel, but priced as 3*.
We made a complaint next morning at the reception and we told the we are not going to pay for the room, only for the dinner. The.staff at the desk was friendly, we only paid for the dinner. But the feeling that this was a christmas gift was ruined...
Under no circumstances willing to stay there any more. I DO NOT RECOMMEND TO ANYONE