Noga by Isrotel Collection - The Renewed Ganim Hotel

As for the great name Isrotel has, Noga is by far the worst.
Staff is absolutely terrible, service is a word that’s unfamiliar in the hotel.
If it was a motel for 200 shekels per night then yes i guess it could be fair.
Don’t waste your time and money on this place(hotel is not a suitable name for this mere building).

Decent hotel, and the rating would have been much better if not for the restaurant experience.

The hotel is old, and they claim it has been renovated but rooms are a mix of old and falling apart and relatively new finishes. The first room we got smelled of smoke, so we got it changed; the second one was fine if not quite sparkling clean.

The facilities here are extensive and everything is pretty decent. Sheets are clean, plenty of beach towels to go around, and the spa is pretty good as well.

The restaurant is, as many others noted, excellent in both the quality of the food as well as variety of what’s available. I’d say dinner and breakfast options here far surpass whatever is around the hotel — I wouldn’t usually recommend eating hotel food but this place is very much an exception, the food is just that good.

So why one star? Today my partner found shards of glass or sharp plastic in her fruit cup during breakfast. We let a waiter know and he didn’t seem to care or understand what I was talking about; when pushed, he called a manager (I think? it was a guy in a blue shirt) who didn’t introduce himself, express any concern, apologize, or do anything, just asked for our room number (??) and walked away with the plate. We had no idea if my partner swallowed any of the glass at this point and we let him know, but it wasn’t clear that he understood us. At no other point has anyone else reached out to us about this, and we don’t know if that fruit plate was checked for other glass fragments.

This is really this hotel’s biggest problem — the staff. The quality of service is low because few staff members care; there are exceptions like the spa staff and the front desk manager Kate who is doing a stellar job, but by and large the workers here are quite frankly not good. For just some examples, the guy at the coffee machine at breakfast was arguing loudly with some other worker and not actually making coffee (he just pre-made a bunch of coffee in paper cups and was tossing it out to people — what’s the point of having the dude there then? also not everyone wants to carry a piping hot paper cup around, but clearly it’s much easier for that guy to just not bother with doing his job); the cleaning crews are clearly out to lunch — we found someone’s dirty underwear between a window and a desk, floors aren’t vacuumed, and staff can be seen just stacking bathrobes on the dirty floor outside your room before bringing them in. Soap dispensers aren’t refilled, hand towels were missing, and so on. By itself this wouldn’t be as much of a deal, but a food safety incident like the one we had is, to me, an automatic bad rating.

Sad to see how lack of basic care for the guests can spoil an experience, as it certainly did for us.

edit: oh yeah, wifi. It’s really bad. I think they must have one router for the entire huge building, hard to otherwise explain how we would be getting one bar of wifi service on the 7th floor. It’s impossible to watch a video without major stuttering.