Herbert Samuel Milos Dead Sea Hotel

The worst service I have ever seen in my life and I’m not exaggerating. They didn’t have the basic necessities in the rooms like described here (hotel shoes, shampoo, water to drink!!! , ..) . We were so thirsty at night so we called the hotel lobby reception to ask for water since we never had them in the room, but they told us to walk to them in the middle of the night to drink from the cooler and insinuated it was our fault for not noticing there wasn’t water before. When we expressed our disappointment upon check out, the clerk didn’t really care and said too bad the manager wasn’t there. Besides all that I wish I researched before hand cause all the reviews on here would have stopped me from funding a low standard place like this it’s not worth it at all!!!

A few years ago this hotel was one of the best hotels in Ein Bokek. But not anymore. First of all, the room 931 that I booked needs renovation. The furniture needs to be replaced a long time ago. There was only one glass goblet for two people. When I asked for a glass, they brought me disposable cups. The robes were not fresh. The ceramic tiles in the pool need to be updated. The pool handrails are loose. And most importantly, the lock to the front door was broken, and strangers came into my room twice in two days. After my request, the door was repaired, but this should have been done before settling the guests, and not wait until someone came with a complaint. I’m very disappointed and don’t recommend to come to Milos hotel before it will be renovated.

I do not recommend under any circumstances, I booked a room with a private pool, the pool was broken, full of garbage, bird droppings and black mold at the bottom, not suitable for use at all. The floor in the balcony was broken. There was no cold water in the pipes so it was not possible to flush the toilet or take a shower. Dining room meals were disappointing and gave us diarrhea. The manager on duty I spoke with was impatient and antagonistic, we felt that no one in charge cared enough about the faults we reported because they were not addressed. I received a refund for the pool but was not adequately compensated for the heartache. I could easily find a room without a pool for half the price they charged me in any other hotel in the area. After we left the hotel management offered a fifty percent discount on my next stay with them, a ridiculous offer. I explained to them that I am not going to spend any more of my money with them until they compensate me adequately for this nightmare called vacation.

On arrival we got given our room and it smelled like an ashtray and we also asked for a sea view but it was anything but. We had a nice view of the car park and opposite hotels bin area. we got to move rooms but into a very small room for a family for 4. I also requested for a late check out but after calling reception twice and was told someone will call us back but never did I assumed it was ok. The following day we got told we had to leave the room at 12 o’clock and even after I explained that our 1 year old needs to have a nap and we will be gone by 1 o’clock they said it was not possible and basically forced us out the room. All in all, ok hotel, average/ok breakfast but absolutely terrible service. And unwillingness to accommodate our needs. Left with a sad feeling and obviously will never return.

It’s also important to note that after checkout I was expecting a small refund because the room we actually stayed in was much smaller therefore cheaper by about ₪600 I was told I will only get ₪120. And that made the feeling worse as we basically got ripped off. What a absolute disgrace