Leonardo Hotel Jerusalem

On a wonderful tour of Israel with Pilgrim Tours, our last hotel of the trip was the Leonardo Jerusalem Hotel, where we stayed 3 nights. Out of 4 hotels, this one was the only one sub-par (2 rather than 4 stars) both in condition and service. I highly recommend others to find another hotel.

The rooms had numerous problems, including a noisy, running toilet which they could not immediately fix as we arrived late in the evening and for which their fix was the next day was to turn was to turn off the water so it would not flush at all, so we had to request a room transfer and that resulted in numerous room key problems preventing access to either the old or new room (3 more trips to the front desk). All-in- 6 trips to the front desk over the toilet and key issues. Escalating to the manager, he was apologetic, but never offered any real compensation (2 bottles of water and some old/bad chocolate bar) for the 2 hours and frustration we spent resolving this. Another shock was that they ripped up the hallway carpet the second day we were there, resulting in a mess down the hallway and bits and pieces on our room floor by the door, as well as an extra odor. We had no forewarning of this with others complaining even more about the glue odor as they replaced the carpet.

Other problems included a squeaky closet door and noisy A/C fan in the old room, and the new room having a slow running shower/tub drain, leaky shower hose, closed drain at the sink with a broken lever (all old fixtures), and a fridge that was barely colder than the room.

The food was good, but not as good as the other 3 hotels.

Tldr: not for vacation with children, expensive and does not give value for money.

1. Not for kids: pool and play room open at 10, any Cafe or lunch is only available from 13:00.
Breakfast is good, but lunch and dinner are extremely expensive.

2. Room and service were not amazing, esp given the high price.

3. Location: if you have kids there are no real sidewalks anywhere and nothing is accessible by foot.
Rail station is close but not easy to get to with kids.