The Jaffa, a Luxury Collection Hotel, Tel Aviv

Many thanks to the best hotel in Israel!
The service is amazing, the staff is nice and helps with anything you need.
It was on our wedding day and Alex did everything to make us happy! Roman, Emil and Dona also helped us and were attentive to every request.
The breakfast was excellent.
Thank you!

We had such an amazing and calming experience at the L.Raphael Beauty Spa at The Jaffa Hotel!! The spa staff so friendly, and professional. The massage was one of the best I’ve ever had!!

I also want to mention the breakfast, the food is fresh, the staff is very courteous and friendly (special thanks to Valeria who served us and the manager Matt)
We also want to mention the pool staff, Angel was very nice and took care of us until the end of our stay. but there were also employees who were not friendly, this is the concierge George, and the receptionist. We asked to open the chapel for a tour, but we were refused; the staff referred to the fact that it was not cleaned there and offered to come back another time. we think this is unwelcoming and rude.

I stayed at the Jaffa Luxury Collection in July and I had the most amazing stay. I stayed for 5 nights and it was the most enjoyable stay that I have had in Israel. Shireen at the front desk went above and beyond to assist me with early check in and to make sure my late checkout went smoothly. The property accommodated my early checkin by allowing me to use the showers in the spa to freshen up from the long flight from the US as they were making sure my room was ready, cleaned and inspected since it was well before check in time.

Shireen also assisted with local recommendations and even offered to help to get reservations for us at restaurants that were hard to get into. We went and the food was amazing. The entire staff from valet to restaurant were a delight to be with during our 5 day stay. Highly recommend this property.

Took a night at this hotel as a treat for my sister’s wedding day. Had an incredible day. Facilities are wonderful. Rooms are spacious. But most important are the staff. The two Romans, one at reception and the other at the restaurant, went above and beyond. Liza, and the other waiters in both the pool area and restaurant were incredibly friendly. As a Russian speaker, it felt good to have the kind of service I’m used to in Israel; a big surprise.

Seamlessly blends history and luxury to provide an unforgettable experience.

From the moment you step foot into this 19th-century architectural marvel, you're transported to a world of refinement and opulence. The attentive and dedicated staff, exemplified by the exceptional Roman, ensures that your every need is not only met but exceeded. Their warmth and efficiency make you feel like the only guests in this bustling haven.

The afternoon tea experience at The Jaffa is nothing short of magical. Roman's attentive service, quick response to your requests, and the delicious cakes all contribute to a delightful treat. It's a place where time slows down, and you can savor every moment.

A small suggestion to elevate the experience further: consider having staff approach guests at the pool area for food and drink orders, enhancing the already stellar service.

A heartfelt shoutout to concierge Ariella for her incredible kindness, empathy, and professionalism. She exemplifies the high standards of The Jaffa, and her dedication deserves recognition.

This is a place where memories are made and cherished.

This is the 3rd stay in this hotel. I have to admit that the quality of the services never changed it’s always amazing. Staff is so kind and attentive.
Location of this hotel is perfect in the beautiful historical Jaffa. Swimming pool is also very nice and you can certainly relax here.
The only downside of this hotel are the sizes of the rooms - even if you book premium/deluxe room it’s so small (there is no place where to place your luggage for example because of the lack of space in the room). Secondly, prices have rocketed up in the recent year but it’s understandable as this is probably the best hotel in tel aviv based on the location, quality of services etc.
P.S.: one small tip - in the pool area it would be nice if the staff was asking guests if they’d like to order some food or drinks instead of guests having to approach them and ask for menu etc - this is no criticism just small advice to step up your game in serving your customers as 5* hotel ;)
Lastly I want to thank concierge Ariella (sorry for wrong spelling) for her very kind approach and huge empathy and professionalism! She is amazing and deserves to be given great feedback from the hotel management!

We had an amazing experience at Jaffa Hotel. We went for afternoon tea and Roman was so attentive. He couldn't do enough! It was hot, he immediately got us water. We ordered our drinks and hot drinks, he delivered them so quickly. We ordered cakes (which were amazing), he delivered them. We felt like we were the only guests, even though the cafe was busy. Thank you for making us feel so welcome Roman. We have raved about Jaffa Hotel to all our friends and family back in Australia.

Hotel with history. Incredibly beautiful old building. Wonderful breakfast. Special thanks to Anna, Alina, Roman, bartender Mikhail. Delicious food, wonderful buffet. At the front board met a nice guy Aaron who was very polite. Thanks for the wonderful experience. We'll be back again!

This hotel provides great looks and design. I only visited the Goldas restaurant, didn’t spend a night in the hotel itself. The restaurant was surprisingly high quality! All the food that we ordered tasted excellent, I only took pics of the deserts tho since we ate everything before I remembered to take pics. Recommend!

One of the best hotels in Jaffa. Customer service is great. Our room was big, nice and clean. Well maintained. Highly recommended.