Herbert Samuel Hod Dead Sea Hotel

Okay... So here's the thing, and I'll get straight to the point.. If you're under 60 years old, you won't like this place. The pool facilities and beach close at 6pm. The service isn't that good, we spent a lot of money and traveled so far only to find out room wasn't ready due to the holiday. We waited an additional 3 hours (6pm) before we were able to get to our room.

The refrigerator in the Junior sweet didn't work, they sent a guy up, only to show me that all the fridges do the exact same thing. The room is misleading as well, the description described a separate living room, and it's just all in one space. The pictures are misleading as well. Although we did have a great view of the Dead Sea, the room is just awkwardly laid out.

After a 3 hour late check in, we asked if we could check out late due to this, and was denied. So, please take a look at the different hotels in this area before you book this very expensive experience.

Lovely hotel and location... but wow! Just such an incredibly rude security guard, Alex, who greets you at the entrance right up in your personal space. Our friends visiting from abroad wanted to enquire about a room at reception and see if there was a spa and restaurant to enjoy... but no Alex says in discriminatory tone "there is nothing available for YOU here". Gosh, thank goodness they could find lovely accommodation and service at one of the other hotels in the area.

Very sad experience in this “fake luxury” hotel. When arrived to the hotel at 3PM we were told to wait additional 2 hours because room is not ready and cleaning staff is behind. They put our luggage with other 100 guests in unattended and unlocked room next to the hotel entrance. We went to the beach which was so dirty, full of cigarette buds and other trash. Sunbeds in catastrophic state covered in sand and mud. No bar or even bottle of water to be purchased at the beach - absolutely non existing service.
Second horrific story - manager of the hotel greeted us and said their all parking facilities are full more than 100% so he pointed us to the car park few meter in the front of the hotel - after double checking twice he confirmed it’s for free because we are the hotel guests - NEXT MORNING we had a fine form the police for not having a parking ticket - when raised this issue with the manager he denied saying it’s free parking and did not care at all to even show tiny bit of empathy to not lie and be honest.
Breakfast - did not even tried anything after seeing how everything was dirty and not fresh + seeing old water and drink waste in the smelly bucket next to the coffee and water machine was an absolute killer!
Room - let’s say very basic but not clean, dirty bed sheets, bathroom not cleaned maybe for 6 months which resulted for us catching a skin infection!!!!
Absolute no go place for the enormous prices this hotel charges - many many improvements needed for this place to meet even most basic standards!!! Please don’t get tricked by their pictures which they advertise

I'm going to provide an honest review of my recent hotel experience, which unfortunately wasn't great. I'll start with the positives: the hotel has a great location and the rooms are nicely decorated. However, there were several issues that made my stay less enjoyable.

Firstly, upon arrival, we were informed that the two rooms we had reserved for four people were actually intended for just one person. This resulted in an additional cost, despite the reservation having been made through the hotel website with a search specifically for four people.

Secondly, while the breakfast appeared to be plentiful, some items were overcooked and dry. The service was also lacking, with guests having to wait up to 10 minutes to receive a cup of coffee and or an Omelet (which I never even tried to). The dining floor was poorly managed, and the staff - mostly young people from Europe - seemed inexperienced and undertrained.

Lastly, on our final day, we returned to our rooms only to find that they had been locked by the cleaning staff. We also discovered our children's clothes tied up in a bag outside the room, with cleaning staff already in the process of preparing the room for the next guests. Despite the fact that check-out time was still half an hour away, we were told that the manager had instructed the staff to clean the room. We had to ask them to leave until we were ready to check out.

Overall, I don't believe that HS hotel lives up to its claims of being a top hotel in the Dead Sea. It is clear that the hotel needs to make some improvements, particularly considering the high price guests pay per night.

I plan to reach out to the Nakash Brothers to address the issues you experienced and ensure that future guests have a better experience.

Get away from this place!!!
The rooms are dirty (They weren't even cleaned before our arrival), the whole hotel is extremely old fashioned (But definitely not in a good way), the swimming pool is tiny and the service is awful.