Hotel Mioni Pezzato

If everything goes smoothly, this hotel may seem satisfactory. However, as soon as an issue arises, you’ll quickly realize that their primary focus is on collecting your payment, with no flexibility or willingness to address guest concerns. We faced uncomfortably high temperatures in our room, but instead of adjusting the air conditioning (which was supposed to be available), we were told to open the window – leading to an influx of bugs. The staff’s response was indifferent, and even when a room change was eventually possible, they charged extra instead of offering any gesture of goodwill. In short, the hotel offers zero support when problems occur, making it a disappointing choice for anyone expecting quality service.

A clarification after the owner's response:

It is not true that I was offered to have the heating in the bathroom turned off. When I raised my concern about the room temperature (27.5°C, which rose even further overnight), my request was met with reluctance, unfriendliness, and a lack of understanding. I then asked to speak with the management, as I intended to leave the hotel the next day but was unwilling to pay the full amount for the remaining nights. I was informed that the manager was unavailable for the next few days and was told that if I left early, I would still be charged for the full booking. At that point, I admit my tone became less friendly.

The next day, I was suddenly informed that a room of a higher category on the north side had become available. Having had no sleep at all that night and seeing no other option, I accepted the room change. However, I made it clear that I expected a gesture of goodwill from the hotel, given the terrible first night and the unhelpful response to my initial request. I was then told that the hotel’s policy strictly prohibits any price reductions.

At no point did I threaten to leave a negative review. It was only after my stay that I decided to share my experience in a review.

Following the publication of my review, I was contacted by the hotel by phone, and they asked what could be done to have me remove it. Suddenly, they talked about potentially offering a refund for the surcharge for the upgraded room. So much for the hotel’s “strict policies.”

As I mentioned at the beginning, the hotel does not prioritize its guests' comfort and satisfaction, and I can only advise others to consider alternative accommodations.

Ah... if I had read the negative reviews earlier: all the same as mine. Two things are striking about this hotel: the beauty of the pools and the incredible, baffling, incomprehensible rudeness of the staff. After receiving a ‘no’ for every request (asked for rooms next to each other but instead we were located on two different floors, 28.5 degrees in the rooms but there is no AC, asked for a 30-minute late checkout but: NO!), we realised that in this hotel the staff do not manage but ‘command’ instead, to the tune of prohibitions, rules, procedures (some absurd, such as the closure of the pool bar for the Happy hour drink). The staff move along an electrified path. No seniors in sight, ever, all very young, inexperienced, uncertain. Food of a low standard and you have to argue not to pay an ‘avocado toast’ sent back without touching it as it was unacceptable. The staff (without no power) respond badly, mock you in front of the other (embarrassed) customers just because you get the wrong table at breakfast. An inconceivable culture for a five-star hotel that should be run with professionalism rather than with a medieval-style iron fist. Truth is that we were not in target: the regular guests are elderly, docile, obedient and above all: they come back. I will end on a note: Eleonora, the mythological Guest relations manager called us but never found a minute to meet with us. In 3 days. What a pity.. although I am sure the answer by Social media team will start with "we are glad you liked our pools".

It’s not about service or food. It was average. But my wife two days before our departure slipped on the wet floor in the elevator and broke her knee cap.
Management is not paying attention that people coming back from the pools wet, dripping water on the stone floor in elevator.
But most upsetting was attitude of administration to this event. They not only didn’t ask us how to help, but from the beginning let us know that they are not responsible for what happened and have nothing to do with it. They even refused to provide us with an accident report.
It happened six months ago and my wife is still recovering after surgery.
In our view the most important what you would expect from the hotel it’s help when it’s needed.
There are many good hotels in Abano and we wouldn’t recommend this one.

PS. After we published this review, hotel reached out to us with apologies.
They promised to make sure to avoid similar incidents in the future and to improve communication skills of the staff