Hotel Mioni Pezzato

It’s not about service or food. It was average. But my wife two days before our departure slipped on the wet floor in the elevator and broke her knee cap.
Management is not paying attention that people coming back from the pools wet, dripping water on the stone floor in elevator.
But most upsetting was attitude of administration to this event. They not only didn’t ask us how to help, but from the beginning let us know that they are not responsible for what happened and have nothing to do with it. They even refused to provide us with an accident report.
It happened six months ago and my wife is still recovering after surgery.
In our view the most important what you would expect from the hotel it’s help when it’s needed.
There are many good hotels in Abano and we wouldn’t recommend this one.

PS. After we published this review, hotel reached out to us with apologies.
They promised to make sure to avoid similar incidents in the future and to improve communication skills of the staff

PS Eleven month after review we received response from hotel which stated that we’d asked for full reimbursement for medical treatment and hotel stay.
It is completely not true. We didn’t ask for any money, it opposite: hotel was trying to bribe us with €500 to remove our review.
We have multiple e-mails from hotel administration harassing us with this offer. Finally we even asked to leave us alone, promising otherwise to publish their e-mails.
Bottom line: accident happened because elevator floor was wet and we asked to prevent such accidents in the future.
It’s very sad that hotel administration is behaving in a such dishonest way

If everything goes smoothly, this hotel may seem satisfactory. However, as soon as an issue arises, you’ll quickly realize that their primary focus is on collecting your payment, with no flexibility or willingness to address guest concerns. We faced uncomfortably high temperatures in our room, but instead of adjusting the air conditioning (which was supposed to be available), we were told to open the window – leading to an influx of bugs. The staff’s response was indifferent, and even when a room change was eventually possible, they charged extra instead of offering any gesture of goodwill. In short, the hotel offers zero support when problems occur, making it a disappointing choice for anyone expecting quality service.

A clarification after the owner's response:

It is not true that I was offered to have the heating in the bathroom turned off. When I raised my concern about the room temperature (27.5°C, which rose even further overnight), my request was met with reluctance, unfriendliness, and a lack of understanding. I then asked to speak with the management, as I intended to leave the hotel the next day but was unwilling to pay the full amount for the remaining nights. I was informed that the manager was unavailable for the next few days and was told that if I left early, I would still be charged for the full booking. At that point, I admit my tone became less friendly.

The next day, I was suddenly informed that a room of a higher category on the north side had become available. Having had no sleep at all that night and seeing no other option, I accepted the room change. However, I made it clear that I expected a gesture of goodwill from the hotel, given the terrible first night and the unhelpful response to my initial request. I was then told that the hotel’s policy strictly prohibits any price reductions.

At no point did I threaten to leave a negative review. It was only after my stay that I decided to share my experience in a review.

Following the publication of my review, I was contacted by the hotel by phone, and they asked what could be done to have me remove it. Suddenly, they talked about potentially offering a refund for the surcharge for the upgraded room. So much for the hotel’s “strict policies.”

As I mentioned at the beginning, the hotel does not prioritize its guests' comfort and satisfaction, and I can only advise others to consider alternative accommodations.