Hotel Mare Blu Terme

Pros: Amazing view for Deluxe room (sea view) Breakfast and lunch was pretty good (lunch was a bit pricey for standard and portion size) Wait staff for breakfast and lunch were attentive. Cons: Firstly, the double bed is 2 single beds pressed together, creating a gap between the two beds. Mattress is very firm, as are pillows. However, our main grievance is that the air conditioning is apparently not functional until mid-May despite this being listed as a service in all rooms with no specification on the website about it being a seasonal service. This issue was very difficult to resolve with staff. Without air conditioning, our room was very warm making it very hard to sleep. We raised this with reception staff and we were told the air conditioning wasn't working for the whole hotel and we were told to open the doors instead. This didn't help much with the heat and let in insects which bit us in the night. The following day we requested a fan for the room, which was provided but clearly very old. On our third night, the fan broke at 2am and we went to request another and were told that they didn't have any more. This then meant we didn't sleep at all on our third night. The next day, we requested that the air conditioning be fixed or we would leave early, not wishing to suffer through another restless and uncomfortable night. The manager explained that the air conditioning does not come on for the whole hotel until mid-May. We remind her that air conditioning is advertised on their website with no seasonal conditions listed. The manager's response was that Italians are used to this heat. She offered dinner for us both as compensation but we declined and requested that the cost of dinner be discounted from our final bill instead, which she did. However, 3 nights of restless sleep for a "5-star hotel" is not good enough. Overall, the hotel is dated and not very well cared for. As others have stated in their reviews, this is most definitely not a 5-star hotel and 300€ a night for this quality is VERY overpriced. It is a real shame as their location is wonderful but there is a severe lack of care in the maintenance of this hotel, and management's dealing of the air conditioning problem was unimpressive.