Smart Hotel Holiday

We stayed at this hotel for 4 nights. The hotel is very basic and old fashioned but has almost everything you need in the room and hotel itself. The things that where not in the hotel room as basic needs are kettle and iron, it did have a hair dryer in the bathroom but hardly working better taking your own as you will be standing there forever trying to dry your hair. All staff were lovely, in my opinion the younger staff at reception give a better induction, meaning if you haven’t been to Venice before or don’t know know to get to Venice from the hotel as it’s quite far the younger staff explain it better and give you some tips and tricks on how to better your experience in actual Venice such as where to go to eat more cheaper etc. We were only given the basics of how to get on bus and how and where to get off and how to get back and that’s about it. The room was a bit damaged, could tell wasn’t refurbished or maintained recently, very out of date interior. Also there was mould by our bed, by the window etc and in bathroom, you could smell it really bad in the bathroom. Bathroom had everything you need apart from the shower height couldn’t be adjusted because it was broken. I believe the communication better staff and the customer could be a bit better especially if they haven’t stayed at the hotel before as we didn’t know that we had to pay for water from the room there was nothing about that anywhere, that if you needed more pillows to sleep on you could ask and they would give you extra ones etc. Overall the hotel was alright but not sure if we would stay there again.

There were three of us and the 1st day we arrived Phillipo was excellent! He provided us with alot of information about what the hotel and area had to over and about us being able to get Transportation passes For all transportation amazing! We arrived quite late at night about one a.M.The next morning, we went into the breakfast room, Where we Were greeted by three women, one of which called us fat in italian. That is not how you greet your guest.And they were talking very loud in the kitchen, loud enough for us to hear them. Then we went to the front desk to talk to the staff about getting the transportation passes, and he was also very rude and very unapproachable.As if he did not want to speak to us. We will not recommend this hotel to anyone else. Although the cleaning lady who cleaned our room and filippo, we're very, very good.