Hotel Canada

Upon our arrival and check-in at the hotel, we were immediately struck by a strong chemical odor permeating our room. This was not only unpleasant, but it also raised concerns about our health and safety. Furthermore, the room’s condition and overall hotel environment did not reflect the standards advertised. We were extremely disappointed with the quality of the accommodations, which did not justify the price paid.

Additionally, the lack of soundproofing was evident as we could hear noises from the adjacent rooms and the hallway distinctly, which significantly disrupted our peace and comfort. The hallways smelled strongly of cigarettes.

Given these conditions, we felt compelled to check out immediately for our safety and comfort. It is worth noting that the front desk staff was cooperative and assisted us by calling a taxi upon our departure. However, the overall experience was far from what we had expected and unacceptable.

Therefore, we are requesting a full refund for this stay.

The location of the hotel is good. 15 minutes to the central square and restaurants. There is a parking lot from the hotel, but the parking lot is not, as the staff say, behind the hotel, somewhere behind the hotel, underground parking, which is in the …. 🫣 The room is large, the beds are comfortable, we were with a child, so the room itself suited us. But cleanliness in the room is a separate art form. Stranger's hair all over the bathroom, the bathtub looks like it was after the w&r, I don't know, I couldn't walk around the room without shoes, feeling dirty 😫 Our windows looked out onto a small street, with no way to open them (for safety, I understand), but the glass on the windows is darkened, so we had the same light on in the room day and night. Normal for one night.

We arrived for one night before heading to Liguria
The room we received was awful
We went down to the reception asking to replace the room
The lady at the counter was unpleasant
And said that they have no room available so it is impossible to change the room
We asked to speak to the Manger and she said it is not possible
The other guy at the reception asked if he may help and found for us a different room.
The other room was better but it was impossible to take a shower since there was a problem in the plumbing and there were only hot(steam) water
The guy that came to check it said it
happens from time to time
At the morning there was another lady at the reception that was a wear to the problem
She was much nicer than the one was the night before
I asked to talk to the manager
She said he might contact me later this week
We decided not even try the breakfast and leave without even having a shower.
For us it felt like a cheap motel and not an hotel
That was bad experience of Milano for us

ONLY picture was looks nice, super old room and facility. Dirty bathroom and dusty on the floor lamp. Breakfast was horrible, we didn’t finished dishes.
I don’t understand why this place has so many good reviews.
Maybe they have a few nice rooms? Not all rooms have same quality?
Anyway peoples don’t go this place, I regretted booking this hotel.

I don’t get the positive reviews here. Be careful with booking this hotel. The nice pictures that you see online are not from the rooms you get - these are from the suites. On google and their website they create a very nice impression of the rooms - in reality they are super old and not nice to stay at. Breakfast is horrible: no daylight in the breakfast room - food is disgusting. (Super funny they say the breakfast is one of their best things of the hotel - wake up Hotel team). The only good thing: the location near the city centre. All in all not a nice experience. We complained to the reception but they did not take us serious and did not want to compensate us in any way. Very sad!!