VIVA Hotelo

The worst treatment, an inhumane hotel. I booked two rooms for us and our children, and the war broke out between Israel and Iran, and they closed the airspace, and we could not travel. They refused to return the money, and in this case our friends were stuck in Milan, so we sent them to take our rooms, and they told them that the hotel was fully booked, and when we spoke to them that this not permissible, they also spoke to us in a bad way and refused to return the money.

This email shows your lack of credibility in dealing and lack of interest in what happened and commenting on the issue on booking. We contacted them before you and they told us that we are at your mercy and that you received the amount from them and they are now outside the issue. On the contrary, they showed understanding and deep regret about the events taking place in our country and told us that they will contact you to help us as the issue is humanitarian and the reason is the war. After that, we contacted you by phone as you are the concerned party and we learned what had previously happened that you had rented the rooms and this is not your right since you received the price of the stay. I am very surprised by this response and it is really clear that the issue with you is related to money and exploitation of customers, but unfortunately I cannot remain silent about this issue. A person should not remain silent about his rights, and you, as a profit-making institution, do not remain silent about your right. I am still demanding the return of the amount and your justification is illogical. Thank you.

I don’t recommend this hotel because of my & kids bad experience with them ......Your hotel in a denial about what is happening in the Middle East since you did consider our case is important. We in Jordan, until this day can't travel because of the war between Israel and Iran ...... I hope you follow the news and the announcements from the aviation companies to realize that such case requires refund. The hotels I booked for my family trip to Italy cooperated with us and showed great sympathy, and refunded the full amount, also the airline did the same...... unfortunately your management looking for this case from a financial profit point of view without considering the humanity side ..... In addition to that, after calling the hotel you took advantage of our inability to come to Italy and our rooms are not avaialble . Bravo.

The hotel was immaculate and well-organized. 
During our stay, we encountered significant noise issues due to poor sound insulation; we could hear everything from the adjacent room throughout the night. While the staff was kind, they attributed the disturbance to New Year’s Eve festivities.
Additionally, the hotel’s location is distant from the city center.
In addition, unfortunately the next morning, we discovered that the glass of one of the cars had been broken just in front of the hotel.

Me and my friend booked this hotel for one night only and after checking in we left the hotel to take tour in Milano we came tired to the hotel around 9pm, and the room had very stinky smell that was coming from the bathroom. Everytime we flush the smell is getting so bad.. we informed the receptionist to fix it or change our room.. he showed us smaller room and said transfer to this we asked if we can get refund half of the money cuz we paid for bigger room he refused! Then he made us talk to his colleague and guess what his colleague said, he said why u just found out the problem now at this time cuz no maintenance!!!!! And he kept on sending a decent guy from house keeping to spray the bathroom with a perfum I totally I understand it's not his job. House keeping man was nice.
All in all worst service ever don't book this hotel

We stayed with a work group (34 people) in the Hotel. We arrived in the evening and had booked a 3 course dinner at the hotel and it was supposed to be a great dinner. The food was served from plastic containers and the food was absolutely disgusting. The owners of the hotel should be ashamed that they even dare to offer such inferior food to anyone. Breakfast also miserable. The rooms are really, really small and the pictures distort the real room size very well. The staff tried their best and they were friendly. Location is also an issue. Not even close to the center of Milan and taxis cost a lot. The metro station was a few hundred meters away. If I come to Milan again, I will not stay in this hotel.