Hotel Ambrosiano in Montecatini-Terme

I strongly do not recommend this hotel. If it were possible to give - a star, it is all minus 5. Dirty towels, cold, either cold or hot water runs, because there is no pressure it is impossible to regulate the heat. And in the morning when you are hoping for a good breakfast, you will hear a constantly screaming person from the hotel, he ran the whole morning and screamed at the hotel guests what they can take and what they can not. He did it absolutely without any respect, screaming and gesticulating. No one deserves such an attitude. Not to mention the fact that people paid for the hotel services. Think about it if you need this attitude, if you want to spend the night here. There are many other hotels in the area where you will be treated with respect and will provide excellent service for your money. Never again

So much is wrong with this hotel that its hard knowing where to begin. First things first, I like to leave spare cash and passports in the room safe, but the room safe is just a box on the desk that could just as easily be picked up and stolen with my valuables in it, so we ended up risking it and carrying everything on us. The room is small, no nice view, no balcony and overall very unpleasant. The bathroom is small with mould growing in places. The supplied shampoo was a cheap all in one wash and conditioner. The self service, very basic breakfast was monitored by very rude staff who reminded us at a few minutes past 9am that it was closed and we had to leave, even turning the lights out. The evening food was cold and tasteless, served by people with clearly no training on waiting table, again rude and aggressive when questioned and offering the most expensive bottles of cheap wine I have ever seen. One evening after dinner we were relaxing with another couple, and several bottles of their very cheap but expensive to buy wine when we were told the lounge was closing at midnight so we must leave. Speaking to other guests I was told that when asking if they could have the use of a corkscrew to open a bottle of wine to drink on their balcony, they were told that this was not allowed, and another couple related that when they asked to have tea/coffee replenished in their room that a 5 euro fee would be charged. On the plus side, the reception were helpful with directions when we needed to get around, but overall this hellhole is best avoided and no way on earth worth more than one star.

After our two-week trip across Europe, this hotel stands out as the absolute worst experience of the journey. The rooms were incredibly small, dirty, and uncomfortable, with constant noise from outside disrupting any chance of rest. However, the real nightmare began at breakfast.

The man managing their meager buffet station was shockingly rude, yelling at guests, berating them, and belittling them openly. Don't sit here, don't sit there, don't use this glass, don't use that mug, etc. Whenever food ran out, he would audibly groan in frustration and loudly complain about how much people were eating, as if providing food was a personal burden. The buffet mainly consisted of bread.. just a lot of bread. They had jam, ham, yogurt, and drinks. Some guests would get egg and hotdogs but not everyone is entitled which also irritated the old man. This is unacceptable behavior, especially considering guests have paid for these services. A proper, plentiful breakfast is the least they deserve to start their day after saving and planning for a vacation.

Until this hotel addresses its many issues—starting with respect for its guests—I would strongly advise against staying here. Avoid it at all costs.

Additional thoughts after hotel's response:

The hotel's response to my review only reinforces their dismissive attitude toward customers, labeling them as "rude customers who do not understand." During our stay, my group was served eggs and hotdogs, but another group seemed to be denied the same. While I understand that different groups may have paid for different packages, how are customers supposed to know this without any clear signs or communication? Instead of addressing the confusion professionally, the hotel chose to label these customers as "rude" for something that wasn’t their fault.

A simple sign or clear explanation could have prevented this issue, but instead, management resorted to name-calling and blame-shifting. This pattern is evident in many recent reviews, which highlight poor hospitality management and subpar customer service. Rather than addressing valid concerns, the hotel responds with an accusatory tone, further demonstrating their lack of care for their guests' experiences. This response only underscores how little effort is made to improve, making it clear that customer satisfaction is not a priority for this management team.

The room is old and simple, and the auto door system is new and functioning OK.
The toilet is pretty new, but the light went off after certain timing.
Room set up is simple, the bed sheet and towels can see a bit ageing.
The flooring is parquet laminated, but some area was dirty, and I stepped on some sticky liquid. Hence, I have to clean the floor with tissues.

Terribly poor breakfast, rock hard baguette, almost plastic cheese, no choice for dinner and bad, cheap meat. Minimal portions. But according to the hotel, it was due to what our travel association (NRV) had paid for it. The small bathroom had not yet been renovated, shower 80x80 cm, little storage space. They did not want to turn on the air conditioning yet: it was very hot in the room. Door not open due to noise on the street side. Worst hotel ever!