Hotel Columbia Wellness & Spa

We stayed at this hotel for 2 nights. First of all we booked a '4 persons suite'. It turned out to look just like a 2 person's room with two extra beds shoved inside. One of which was even a couch.

Second of all its unclear that you have to pay extra for the spa. But thats fine However the price is way too high. €35 for one day excluding the bathrobe kit you have to rent for another €10 is too much for a so called spa that is basically a swimming pool with a sauna and a shower. This hotel charges you for anything they can think of. The bathrobe/slippers you have to buy (or so we thought) turned out that we had to return it after our stay. When you pay 35 euros for a small spa you should provide those things for free to use.

The third disappointment was the breakfast. Its included but it didn't feel that way. First of all it isn't a buffet style. I think most guests would prefer that over a 'a la carte' style of serving breakfast. Secondly we could only choose terribly few items. Only a small basket of breadrolls and a few croissants that didn't taste fresh at all. There were a few items to order next to the bread like pancakes. But most things you had to pay extra for. Even things like an omelet that are expected to be included like in every other hotel. And if you want to order a second time from the 'Free' menu you got to pay extra as well. This is unacceptable.

And finally your staff can be a bit more friendly. It felt like the staff were acting friendlier than they were. Everytime we were in a public area it felt like we were being watched like an insect. It wasn't comforting at all.

I have seen you react to these bad reviews in the most unprofessional way known to man so please consider using this information to better your hotel instead of stubbornly shout me out like you have done previously to other reviewers.

- H.Huijsschendonck

This is a review for the spa service, which is the only service we used. We wanted to visit Therme Tettuccio but since they were closed we decided to visit a hotel spa instead. We called them, they confirmed availability and subsequently arrived there. A member of staff explainsed all about the services included in the spa, we got our towel and flip flops, paid and went inside only to figure out that 2 out of 5 spa services/rooms were out of order; a fact handily not communicated to us only minutes before. Needless to say, we were not impressed and thought that this was disrespectful and unprofessional. I am not sure whether this reflects overall hotel management culture or poor staff training but this would rather be addressed. For above reason, I would not recommend this place

The spa is wayy overpriced for the amenities. 45€ for a sauna and a jacuzzi? Wow. And there is no breakfast included, you get free bread but everything is paid if you want an omelette or something. Ok location, boring town. The reception isn't helpful at all and check in was a nightmare

Spa was crowded, reception lost our spa booking and took 25 mins to find the scrap of paper they scribbled half out name on. My anti stress massage was like someone applying oil for 50 minutes, with zero pressure, did not touch my feet, kneck or hips waist of 58 euros. Spa was crowded and all spa area was hot stuffy and clostraphic. All in all a waist of my morning and not a good start to my daughters birthday day.