Radisson Hotel Nola Naples in Naples

First world issues, I get it, but this hotel is way below normal pan-European Radisson standards and, at the end of the day, I am paying the bill.

The hotel has a fundamental damp problem, breakfast is pot luck as to choice and availability, the team are let down by the infrastructure. If it wasn’t for the reception staff, it would be 1 out of 5! And that’s the first ever time I’ve thought that about a Radisson hotel, having been a Rewards member for over 6 years.

Apparently we were staying in a “Premium” room (I have my doubts), one below a Junior Suite and two up from “Standard”, I have had better facilities in a Premier Inn!! A cramped bathroom, a stupid design that pinched the sink against the entrance/shower screen, a door that wouldn’t lock and the shower soaked the entire bathroom floor (designed with no door so it just gushed out, but it’s not a wet room!) so that’s your days towel supply gone.

The fridge was broken, the ironing board collapsed on my toes. These were replaced quickly, to be fair and very politely so.

Staying and booked as such with the wife, room was still set up for single occupancy.
No coffee machine (Premium room?), cramped bathroom, peeling wallpaper, stupid computerised light system, invasive emergency night lights that lit the entire room, so what’s the point of black out curtains!?

It’s as if nobody from management has ever spent a night as a guest to see issues first hand… ooh, there’s an idea!

The breakfast was a farcically low standard. To list the issues is an essay in poor food and presentation management in itself. The 2nd day was worse! 🤷‍♂️

And then the gas pipes blew so there was no hot water.

I agree, this is not the staff’s fault. The issue is, had we not enquired why there was no hot water, we would have been stuck in the hotel for another day and an early morning without. As it happened, at 2200 hrs, we were offered another hotel and transport. We took it and spent the remaining two nights at the Holiday Inn Vulcano Buono which was eminently superior in every way.

A big let down is the Radisson Nola Naples. Very polite staff, very let down by all the things around them.

The litmus test, would I stay here again? Never, and I’m a fan of the Radisson chain.

Nice hotel with some occasional loud music.

As a hotel, it's actually fairly nice. The rooms were cleaned and made up every day. Towels were also changed daily. The room always smelled fresh when I returned. The room was fine and pretty standard.

The staff was very helpful and accommodated our various requests. The main desk workers were nice and approachable. Most of the staff also seemed to enjoy working there.

The facility as a whole seemed fairly clean and well-maintained. The breakfast room is located in the -1 floor and provided a good selection in the morning. Meeting rooms, restrooms, and garage access were also located on the -1 floor. Checking in can be tough when arriving with a vehicle because the front lot is usually full from the restaurant located on site.

The location is not ideal for relaxation. The adjacent restaurant played loud music on the weekend until 11pm and a party was booked late into a Wednesday evening (a singer was on from 11-11:30pm). The rooms near the front (x01-x04ish) can probably hear the music on weekends. The area out back is audible throughout the entire building. There is a grocery store located nearby, as well as several restaurants within walking distance.

While the hotel itself is good, my overall experience was less than good.