Novotel Firenze Nord Aeroporto

⭐️ 0/5 - Avoid Novotel Firenze at all costs!

Our two-night stay at this hotel was a complete nightmare. We booked two rooms, and both had malfunctioning air conditioning. The receptionists were unhelpful and dismissive about our complaints.

We tried to adjust for one night, hoping the issue would be resolved, but it only got worse the second night. When we requested the manager's number, they refused to provide it! It seems the management couldn't care less about guest comfort while they enjoy their peaceful sleep.
We had an infant who was crying the whole night in the heat.. and we had a 62 year old heart patient who was sweating the whole night.

They eventually gave us the contact of someone named Orlando, but he was completely helpless to us. He told us to “adjust” and sleep with the window open, which is unacceptable. We paid a lot for a room, not to suffer in discomfort!

If I could give a lower rating than one star, I absolutely would. Do yourself a favor and stay far away from Novotel Firenze!

One of the worst hotels if ever been to. Loud, run off, very dirty, mold, dust and stains everywhere. The room I was initially sent to was a complete disaster, the receptionist Luca however was very nice, helpful and supportive. He apologized various times and tried his best to sent me to a newer, but yet not much cleaner room. All in all, I strongly DON’T advise to stay in this hotel. The value for price ratio is just the worst! Sorry, BIG disappointment…

Stay away from this hotel. Rooms are very very outdated from 80’s. Room smell like either swear or smoke. Had to change our room 2 times but end of getting same smell. Bathrooms is seriously horrible. The shower curtain had mildew on it and keep sticking to you when you showering.

The management/owner needs to put in money to update this hotel rooms.

I would recommend this hotel to anyone until they have update the rooms. Find other hotel, there are many of them around this hotel.

Restaurant manager Gabrielle was insanely rude to my family, he needs to be careful how he treats people thinking he's above them. You never know who you're treating like that....

Mr. Orlando, I understand that policy, however my parents were obviously unaware of this policy as they were told by the hotel they were staying at next door to come (as their restaurant was closed). Your hotel manager immediately spoke+treated them in an angry and rude manner as if they were idiots and less than him. Just because he is a restaurant 'manager' does not make him better than anyone else. You have to remember that even though they were staying next door, people walking into your Novotel branch could always be future clients and speak well of the hotel. Maybe Gabrielle should be given an update on how to respect and treat humans, especially when you work in hospitality. But I suppose the management of this place doesn't care too much about these things as you know being next to an airport will always bring you clients.
My parents have been customers of the Accor group for a long time and it's just ashame that the standard of this 4 star hotel has gone down so much.

Bathrooms sometimes worked as intended sometimes they didn't have water, reception said it was ok and didn't help.

The room refrigerator was needed for insulin, but it didn't work, and the staff didn't even listen to us, were rude and never came to our aid.