Hotel Raffaello

I have stayed at many 4-star hotels, and unfortunately, this one falls far short of the standard. From the moment we arrived, the experience was disappointing. The staff at reception were rude and dismissive, mocking us when we came downstairs in our pajamas to ask for glasses. They seemed to assume we didn’t understand Italian.

Additionally, the cleaning staff showed up at 8:30 AM, making us feel rushed and pressured to leave the room so they could clean. There was also a lot of noise from neighboring rooms at night, and the lack of soundproofing made it hard to sleep. Lastly, the quality of the breakfast was subpar, with limited options and poor taste.

Overall, this hotel does not deserve its 4-star rating and I would not recommend it.

I recently stayed at your hotel, and I must express my deep disappointment with the service, particularly from some of your staff.

Firstly, the staff at the breakfast restaurant were very impolite, especially an older lady who served coffee in an incredibly rude manner. The way she spoke to me was uncomfortable and, frankly, felt discriminatory!

Additionally, the room cleaner was also very rude. Around 11 a.m., while my family and I were packing our things, the cleaner came in and insisted on doing his daily cleaning, despite my explaining that we would be checking out soon and there was no need to clean at that moment. He seemed not to understand me and insisted on speaking in Italian, even though I politely requested, "Sorry, I don't understand what you're saying. English, please." He ignored me and continued speaking in Italian, visibly frustrated. This behavior was extremely upsetting, and I’m genuinely curious—shouldn't a hotel ensure that staff who interact with guests can communicate in English? It’s an international language and should be a basic requirement for guest communication, especially when their attitude is so poor.

Even worse, after this man left, another cleaner entered our room about 10 minutes later without knocking. Seriously??? How can your staff just enter a guest's room without ensuring the guest isn't inside? What if we were in a state of undress or otherwise indisposed? This is a severe security concern! To make matters worse, the man entered, looked at us, paused for a few seconds without offering any explanation, and then simply left. This is completely unacceptable and reflects an appalling attitude.

As for the room itself, the bathroom design was also very poor. Whenever we showered, even with the door tightly closed, water would flood out, leaving the entire bathroom soaking wet. The cleaning staff also failed to refill the body shampoo. My family's and my bottles were empty, and even after we were out all day, they weren't replaced.

That said, I must commend the receptionists, who were all very polite, welcoming, and had no communication issues👍🏻 The hotel’s location is also good, with a tram stop just a few minutes' walk away.

Overall, aside from the location and the reception staff, the rest of the service at this hotel was terrible. We felt seriously discriminated against, and the incident where the staff member entered our room unannounced raised significant concerns about our safety. This is simply unacceptable.
👎🏻

Avoid at all costs. Filthy hotel, extra small rooms. Bathrooms you can't swing a towel yet alone a cat. Sit on the toilet and the basin is ontop of you. Carpets stained throughout the hotel . Do not eat at the restaurant. Buffet breakfast was sad to say the least. Exit hotel to the left and find cafe on the corner. Wifi you have to log in every time you enter. They broke our clothesline we had and didn't care a bit. Staff were just out right obnoxious and rude and couldn't care. One set of lifts in foyer you had to take bags up 3 stairs. Tell me who puts carpet in the corridors, too hard to push suitcases!. If I could give 0 rating I would. After reading reviews just now I see the management threaten legal department, please feel free to contact my lawyer back in Australia 🇦🇺. Sadly we didn't have an option staying here as it was an organised tour,others on the tour had ant's in beds and everywhere, air con not working, complants made and nothing done. I don't have 1 nice thing to say about this hell hole 😐

Terrible hotel, very rude, no iron, no kettle. They charge you even for hot water.
The temperature for the AC is controlled from the Reception.
People in general are very rude. They will make you pay cash having a POS.
Also they have a lot of mosquitoes in the rooms

The good: rooms and shower are clean and tidy

The bad: the elevators are tiny! It only fit 2 ppl and 2 big luggages (and we are both slim). You can also hear the trams and cars in the room when it is quiet at night. You only get 1 key card per room even for 2 ppl, and it's required to operate the lights and AC in the room. The set meals for dinner took a long time, and it seemed like they forgot about our entree until we asked about it.

Edit to say they will threaten you with legal action if they don't like your honest review!

Airline booked us here because of cancelled flights.
Plus: comfortable beds
Unfortunates:
- Very noisy, you hear everything in the next room
- Blocked shower that pools around your feet
- Food in restaurant is really, really, really bad.
- Location is near a tram station but still not ideal.
AC, when we got it turned on, still doesn't do anything to cool the room.
Overall, would never spend my own money to stay here. Much better options elsewhere.