Starhotels Michelangelo Florence

The staff (including housekeeping) are great, helpful and available 24/7, and the location is pretty good, a short walk from the main station, and right by a tram station with a very regular service that will put you in the train station and main tourist areas in 10 minutes. There are also some very good restaurants within a few minutes of the hotel. However, the hotel rooms and facilities are nowhere near that good. The hotel lobby has had a makeover, so there's a good first impression, but everything else about the hotel suggests it's a business hotel geared towards single male travellers that is trying to reinvent itself as a tourist hotel. Even the double rooms only have a single robe and pair of slippers, the room we stayed was cheaply furnished and needed a makeover given the amount of wear and tear. The bathroom doors are frosted glass, so if you are sharing a room with someone, you can't make a move without flooding the entire room with light and disturbing them. The worst thing is the awful front door system - using your key card to open the room door will trigger a dreadful noise that sounds identical to the sound of prison gates opening in a US prison (not a joke).

If the rest of the hotel had had the same attention as the lobby, it would be a great place to stay, but I was disappointed and very pleased to be spending most of our time out of the hotel.

The room size is adequate. It is clean and comfortable. We reside on the second floor, and the water pressure is satisfactory. We came at the end of March,and we there is no air conditioning. We were advised to open the window for ventilation, but it's noisy due to traffic.

There are no bedroom slippers provided, and complimentary drinking water is not available, although a kettle is provided.

The hotel is conveniently located a 5-minute walk from Carrefour Express.