Tilal Almadina Hotel & Suites in Amman

We requested our Travel Agent to book us a 4 star hotel in Amman. Our biggest mistake was that, we blindly followed his recommendation. When we reached our hotel it was clear that it was not what we were expecting. It seemed like a budget hotel but we had paid in full and didn’t know anywhere else to go at 10:30 at night. We were given a ‘suite’ with two bedrooms and a bathroom and toilet. The rooms and the furniture looked tired and run down. We immediately found out that the toilet seat in one of the toilets was broken. We complained about it but it was only fixed a day before we left. So four adults were using one bathroom! Now here comes the real deal about this hotel which we realised as we spent more time in it. The rooms were filthy, there was dirt everywhere. The furniture was covered in dust. The comforter had some kind of stains (we only realised it on the last day). There was fungus in the bathroom. Toilet was chipped. Towels were ripped. Walls were dirty. There was WiFi for only 1 night out of the three (some complaint about the server being down). The TV didn’t work. Phone didn’t work but they did replace it. There was a kitchenette but no utensils provided. We asked for some, so they brought a microwave. It has been the worst experience of my life and it made our stay in Jordan a very unpleasant one. Please avoid this accommodation at any cost!

I’d give it a negative rating if I could .Room was nice until I spent the night in it. I discovered the microwave filled with old dry food crumbs. And the bedsheets had small hair and debris all over them. I called to ask them to change the sheets at least and they apologized and said housekeeping will be here in the morning. The next morning I go to the front desk and I ask them to please clean the room. After returning to the hotel I opened the microwave and it was still dirty. I went to the bedroom and checked the sheets and they were clean. I moved the comforter around and I saw that it was covered in a sheet. After removing the sheet I find that the comforter is really worn out and has HUGE yellow stains all over it. I call the front desk and the gentlemen tells me but there’s a sheet on it. Terrible customer service. He tells me he can’t change the comforter. I take the comforter downstairs to the lobby to show him that it’s unacceptable. And him telling me “there’s a sheet on it” isn’t acceptable either. It’s disgusting. I go back to pack my room instantly. He came to my room to offer a “new” comforter in a bag. He asks me to inspect it and see that it’s new. The “new” comforter is also stained with yellow spots. It’s a filthy hotel, with filthy customer service. The pack n play that my baby slept in was also disgusting and unfortunately we discovered that after he slept in it. Just as we slept with a urine stained comforter and dirty sheets.

Very bad