Saravoan Royal Palace Hotel

We booked through Agoda, but the wonderful staff said there was no booking, allthough I showed
my Agoda confirmation and payment. They said they do not work with Agoda and I get back my money in 32 days! How do you know this if you do not work with Agoda. Got help fromAgoda, but
my emails to the hotel remain unanwerred. A very dirty business!!

If compared to Okay Boutique Hotel next door, we rather not stay here. This is more like a guesthouse with no lift in an alley. The streets are very dark. Very dodgy. We stayed on the 3 floor. Luckily a staff carried out luggage up. The aircon was working but it was not strong enough to cool the room. We were sweating the whole night, so we had to push the bed nearer the aircon. Somemore, the aircon air flow goes into the bathroom since there is no door but a curtain. In order to boil water, we have to put the kettle on the floor beside the fridge since there is no plugs in the wall above the table. The worse concerns are safety aspects in the bathroom. The bathtub isn't flat, it is difficult to bathe with 2 feet standing slanted. It is difficult to adjust hot and cold water with the ancient taps. It is either scalding hot or cold. The stool next to bath tub is shaky. One has to cross over wide to stand on the stool with your wet feet, which can easily slip and fall. There is a deep drain in the middle of toilet which is a fall hazard too. I am sure they have not thought through thoroughly about the design for the toilet. The washing basin tap also has no hot water although the sign indicated turn tap for hot water for 3 to 5 mins. There are cockroaches and ants in room. Noticed the wide gap between the front door.

The tv channels are also blurry. There are discrepancies with the rooms item list. 1 bathrope and 1 peanut are missing.

There is no or little communication among the staff. Housekeeping says they only take care of cleaning. Maintenance does not check at all. Eventually, the guests are the ones checking the defects.

The only good things to mention is having a good strong hairdryer and many hangers. Wifi is strong.

If possible, we wouldn't stay another night. Unfortunately, we already booked 3 nights.

So we arrive for check-in at about 20:30, it was quick process and the front guy told us to follow him to 2nd floor, with no elevator :) he helped us with 2 luggages after we asked him since we were so tired after went around Angkor Wat areas and we had 6 hours bus trip to Phnom Penh. Then we checked-in, 5 minutes later someone knock our door, it was the same guy and he told us that he brought us to wrong type of room and we have to follow him to 3rd (to the room that we booked.) keep in mind that I booked SUPERIOR DOUBLE. Then he started to say “it’s will be twin bed” Hello? You brought us to wrong room then you going to bring us to the room that we didn’t booked and also it is cheaper 😳

then here comes the most disgusting part.

We waiting for our breakfast to be served, because it’s kind of like ala carte breakfast. While we waiting, I saw with my own eyes, a woman making orange juice for hotel guests at the bar. She making it in a huge bottle. While she making, she taste the orange juice with long spoon. She taste it, she put the spoon to her mouth, then SHE DROPPED THE SAME SPOON TO THE BOTTLE TO MIX THE JUICE AND ADJUST THE TASTE. she did it 3 TIMES 😅 hotel manager might need to take action about this. Since it’s really disgusting. I will never accept a stranger’s saliva in my drink.