Corus Hotel Kuala Lumpur

Old hotel in serious need of upgrading and refurbishment… the sleeping area is fine but the toilet is in shambles. TV didn’t work. We were assigned to a non-smoking floor but our room reeked of cigarettes… my throat was itchy the whole night. My Pajamas smelled like smoke the next day… it was terrible.

I paid for 3 persons at the booking app but only got toiletries for 2 persons. The price difference is higher by RM95 too. Complained to the staff but they said in their system there is no 3 person room. After we showed them our booking details they promised to give us extra towel, but IT NEVER CAME.

Even weirder this is a four star hotel. But we didn't got any toothbrush and toothpaste. Room is quite big but small sized bed. Very dirty with old linens and mouldy shower screen. We even got attacked by a roach in the middle of a night 😭. Called the staff and the roach flew away (the staff couldn't catch it). So we slept a very uneasy and uncomfortable way.

Location is quite good as it's in the middle of the city. But not sure if I want to revisit.

The location was great but the soundproof of the room (city view) so lousy. I stayed at fifth floor and I cannot enjoy at all my sleep due to the noise (from the main road nearby). I saw there was a gap on the window and tried to fix it but it did not work. I called the staff at least to assist me and they told me nothing can be done. This is my fourth time staying here and I had no problem at all except this stay. If you need a good rest (and sleep), avoid this city view or find other hotel nearby * my frustrated stay*