ARTHOTEL STALOWA 52

The room and breakfast were good but unfortunately I had a bad experience overall.

1 - the hotel was hosting a wedding which was loud and audible in my room. I asked at midnight when it would end and they said 3am and there was nothing they could do about the noise keeping me awake. I booked 10 months in advance and I think I should have been warned during that time in advance or allocated a room that wasn’t right above the restaurant to begin with.

2 - at 1am, a receptionist came through my locked door with a master key while I was undressed and in bed. This was a serious breach of my privacy and security and I was disturbed and unable to sleep after that. There is no other lock or bolt on the door so I felt unsafe. They should have, at the very least, knocked first before entering straight in.

3 - when I checked in, a receptionist told me I paid for two guests which I thought was an error, but they confirmed and said that two guests would be covered for breakfast. I invited my friend to join me for breakfast the next day, and the staff told me the receptionist made a mistake. They decided not to charge me but they treated me like I tried to sneak someone in which was unfair.

They offered me a bottle of wine to apologise when I checked out. I don’t drink and couldn’t take it on the plane anyway but I appreciated the apology.

Mistakes happen and I’m sure others will have better experiences at this hotel, but I think all of these issues could have been solved by better practice as I’ve suggested above.