Singapore Marriott Tang Plaza Hotel

Firstly, I was disappointed with the lack of attentiveness at the door. After calling the bellboy multiple times, he finally responded, showing minimal interest and barely acknowledging our comments about the luggage. This is not the level of service one expects when arriving at a Marriott Bonvoy hotel.

Upon entering the lobby, the atmosphere felt more like a bustling marketplace than the refined setting I've come to associate with your international brand. This was both surprising and disappointing.

Adding to the inconvenience was the long and inefficient check-in process. For a brand that emphasizes quality customer service, the wait time was unacceptable.

Regarding our room, I was startled when staff entered, within an hour of check-in, to spray the shower with a substance I presume was pest control. This is a task that should have been completed well before any guest's arrival, especially given that our check-in time was standard.

Lastly, the air conditioning in the room was inoperative, adding significant discomfort to our stay. For a hotel of this caliber, basic amenities like working air conditioning are non-negotiable.

As a long-standing member of the Marriott Bonvoy program, this experience was an utter disappointment and falls far short of the high standards I've come to expect from your hotels.