Best Western Plus Center Hotel

Just checked in on 23 October 24, after travelling for 18 hours, no Air-conditioning working in rooms, staff at reception says open windows, knowing its noisy outside, shame,poor sound insulation in rooms, please do not stay here, honest advise

Small rooms..crowded location..very slow service..I do not recommend it

It is not a 4 star hotel. It is overpriced. The manager was uncooperative. The breakfast was extremely poor, with French fries and beans. The reality is very different than they pretend to offer. I do not recommend.

Apart from the staff in the breakfast room, every other aspect of my stay was awful.
Problems arose from the moment of booking, when I informed the hotel I would be arriving at around 0230. I was messaged that I would need to pay for an extra night. I asked why, and was told that the night I arrive would need to be paid for and booked. This I had already done (arrival on 21st at 0230, hotel booked from 20th.)
Upon arrival, check-in was fine, the night manager took my luggage himself to my room, as I had my baby with me.
The issues were with house-keeping and reception staff.
For the 7 nights I was there, housekeeping only and only emptied the bins and replaced the towels, and made the bed, and even that was after having to speak to reception to complain. There was no other cleaning at all. There was no vacuuming, no dusting.
The next issue was heating up milk for my baby, and washing his bottles. I had already bought fresh milk from a supermarket nearby, I just needed the bottles washed and milk heated up. This was fine for the first 4 nights. The boy from the breakfast room would take the milk from my room in the evenings and heat it up, and bring it up to me. And in the mornings, the girl from the breakfast room would throughly wash and clean the bottle. From then on, I was told the kitchen is closed so it is impossible for the bottles to be washed or the milk to be heated. I asked what is the solution, and was told there is none. I even said it is fine to heat the milk up in the microwave. It is only when talk of escalating this to higher management and the owner arose, that they allowed me to wash the bottles myself and heat up the milk.
The third and final straw was the wholly inadequate English speaking and understanding level of the female receptionist.
I just cannot bring myself to write anymore about this experience.
Don't get me wrong, aesthetically, the hotel is pleasing, the rooms are lovely, Mr Çetin (réception) and the breakfast room staff very helpful and accommodating, however the rest of the team and their attitudes let everything go to waste, especially the blonde woman and Ahmet from reception.
If you can avoid this hotel, please do so.