Sertil Deluxe Hotel & Spa - Adult Only

Facilities: The gym is very small and hard to find. The spa, Turkish bath, and everything else are outsourced, costing around 500 liras per person. The towels are smelly. The whole place is moldy and shaky, and the massage is also poor and unprofessional. The massager plays with his phone while massaging, and gives the same foot towel to the next person without changing it.

Hygiene: The entire hotel is very poor in details, not to mention hygiene. There are spider webs in the bathroom and the glass is blurry. There is dust everywhere, as shown in Figure 1.

Environment: Putting aside the experience, the hotel is beautiful, but it takes at least 30 minutes to go to any nearby restaurant or something. So it is necessary to take a taxi. A taxi costs 150 liras.

Service: The service of a young lady at the hotel front desk is good, and she is also very considerate and responsible. Others are just so-so, feeling a little bit arrogant and unfriendly.

There are no hot dishes and no meat for breakfast, just a bunch of pre-made bread and cheap cheese, not even omelette.

In short, there is no need to stay in this hotel at this price, the experience is very poor.

Now known as the Ramada hotel, great location and superb service. Outstanding member of staff was the young lady who has taught herself English through Harry Potter - nothing was too much trouble.
Hopefully we will return one day.
Magical place for a total chill out.

Split of two hotel companies not clear being worked through creates bit of staff and amenities confusion. Expect improvement with clear Ramanda facilities access.

We spent 2 weeks in this lovely hotel in September 2022. We had an amazing time. The hotel staff is exceptional, they are very helpful, extremely attentive, smiley and they do make your experience very special. Svetlana spent her time talking to each guest every day, offering help with any experiences you would like to try, gave many recommendations and information on anything you would need to visit or try.
The kitchen staff was always smiley and friendly, the food was amazing. We had breakfast and dinner included.
The waiters, they greeted us with a smile every time, they were very very attentive and at the evenings they were very entertaining too. There is entertainment in several times in the evenings but even when there isn’t they would make it fun for you and dance and pull you to dance, very entertaining bunch of people. The chef and bar manager is always around and greet you with a smile every time. The rooms were nice and clean, and you are always left a little surprise on your bed. The location and view is excellent, the infinity pool also has amazing view, you can spend ages there admiring the view. We had a truly amazing time which was mainly down to the amazing staff. They definitely set very high standards for our holiday this year in their sister hotel - Sertil Royal Forest hotel. I can highly recommend this hotel and I will come back again in the future!