Kaya Side

This feedback comes from someone who has traveled a lot and seen many hotels. Kaya Side Hotel should not be classified as a 5-star hotel but rather 3.5 or 4 stars. It's clear that the hotel has hosted many tourists—some who have been considerate, and others less so. The hotel is in need of renovation, as it feels rather dull and outdated. The food is almost the same for breakfast and lunch, with more variety at dinner. The drinks are extremely poor in quality. For those who are going for an ultra all-inclusive, please don’t expect top-brand beverages, as that’s not the case here. I could compare this to other hotels in Side, but that’s not the point. I hope someone from management reads this and passes it on because the hotel really needs a makeover, a refurbishment. The hotel’s location is fantastic, although accessing both Side and Manavgat is a bit difficult.

P.S. I’ve chosen not to add photos, as they wouldn’t reflect well on the hotel

Worst experience in Turkey! Totally disappointed! Old hotel, food without taste and always the same. Lamb and beef one time per week and not good cooked. Hot water in pools. The only beautiful thing is the sea view. No service room. First 5 star hotel(they wish) without beer in the minibar. Cheap drinks. Overall 1.5 stars.

My experience at this so-called 5-star hotel was nothing short of disappointing. From the moment I arrived, the service fell far below expectations. Despite booking a premium room, I was given a standard room upon check-in. I spent a frustrating half hour convincing the receptionist that there was an error, and it wasn't just a mistake—my friends encountered the same issue. Even after providing proof, I wasn’t moved to the correct room until the following day.

The initial room I was given was filthy, with dust everywhere and lost items still under the bed from previous guests. The replacement room wasn’t much better, as the minibar was empty when I arrived. On subsequent days, housekeeping often “forgot” to restock it, and when they did, it was minimal—a cola, a Fanta, and two waters, more like what you’d expect in a budget motel than a luxury hotel.

The worst part of our stay was the food, which was clearly altered. My son and several other children, including those of my friends, ended up in the emergency room due to food-related issues. This was not an isolated incident, as we discovered that many other guests experienced the same problem.

Additionally, there was no food available between meal times. The pool bar refused service for drinks 20 minutes before closing, which was incredibly frustrating. All the sunbeds were perpetually “reserved” with towels, making it impossible to find a spot. To top it all off, I found hair in two different cakes, and the sandstone around the pool area was dangerously slippery.

Overall, this hotel failed to meet even the basic standards of cleanliness, service, and safety. I would strongly advise against staying here if you value your health and comfort.

Hello, we have been between 1- 8 July, there disapointed almoust in eveything. We came already 12 years in the row in Turkey, but this hotel was the worst from all viseted.
We arrive at Lunch, went to restaurant - all tabled are uncleaned, we ask 3 waiters to clean and set up one table but eveyone ignored ( we have been with 2 kids), Ali - a rekon one of supervisour ask me: if i speak german - i sad no, so he ignored me as well, i show with my hand and point to table - that we need to clean and set up table - but again ignore, finally i cleaned myself the table, all dirty plates just moved on anoter table which obviosly was already uncleaned.
Finally we sit down, but another surprise - all other: planty of flyes - so imposible to eat, flyes on food, of your head, tables, even in coffe - was very iritating cause was dificult to eat.
Next to us was family from Germany - they were very disapointed, as she sad that even her husbund is Turkish - very misarable service and NO ONE SALUTE THEM DURING 11 DAYS ( No good morning, no hi, no bye), all waitress actually on purpuse were not looking at you cause they did not want to be asked for clean tables, bring kutlery (which are missing from tables) etc.
Room was not fresh at all - need refurbisment, cleaning was very poor - as floor was not cleaned, toiled not desinfected and cleaned, sink was blocked - so water was with water, frige broken - by my request - they change the fridge.
Lifts dirty - like staff lift, teritory untidy - so rubish was laying days on loan.(i show all this fact to guest relation - Myriam).
Food - 80% not itable, i was eating pasta and rise and salats, one woman come to me and Myriam (guest relation manager) sad that she feel bad after fish, i try fish - was not fresh - and no one was eating fish - as tray was full.
Water mellon not fresh as well - first time in Turkey.
To be obiective - there positive fact, but to less to cover all bad one.
Positive - good breakfast, good beach, nice reception and THE ONLY ONE PROPER WAITER - WAS IN RECEPTION LOUNGE BAR - he was very positive and nice atitude - all waiters from restaurant - very MISARABLE ATITUDE. REASON - cause they do not have a proper manager, who will lead, motivate and show an example.
Overall - holiday was dispointing ( as in all 11 hotles stayed before - we were happy). Specially prices this year increased a lot in Turkey.
DO NOT RECOMMEND THIS HOTELL AND BIG ADVICE TO MANAGEMENT FROM KAYA HOTEL : - TO WORK AND TO BE CLOSE TO STAFF, - BUT NOT TO BE SOMEWHERE WHERE UNVISABLE.