Royal Palms Resort & Spa

Great location and staff. However the outlets in the bathroom didn't work, the mirror in the bathroom was too high to use for anyone shorter than 6ft, the bathroom floors because there is no shower door, the room smelled musty, and was told that there was a restaurant and hot tubs but either they were hidden too well to find or didn't exist altogether. Rooms do not have phones, the bathroom can did not work. The perks of the location did not outweigh the poor maintenance of the facility.

I don't recommend this hotel for multiples reasons.

First, they didn't put us in the good bedroom when we arrive late in the afternoon. We went for a nap, being exhausted of the trip. Suddenly somebody entered the room without knocking, while we were naked on the bed. They said they were sorry for the situation and that they would take care of it but finally we only got one room card instead of two, and instead of getting a small % refund or something else, I discover today that $30 has been add as "extra items", knowing that we didn't use anything else neither the mini bar or else. Can't call them back, the phone number in the confirmation email is not working.

There are no phone in the room in the hotel, so impossible to call them to try arrange things when we were on place.

Lots of broken objects in the bathroom. No refill ever of soaps and shampoo.

One day we arrived at 4h pm after going to the beach and the room was still not cleaned.

Had to call at 11h30 pm the last evening because there was a party in the pool and it was so loud with music and screams that we couldn't sleep, even if we were leaving at 4h am in the morning.

I went to this hotel 2 years ago and it was great. Don't know what happened, but the experience this time was a lot different and I will not go there in the future, knowing there are plenty of better places around.