The Westin Galleria Houston

Naturally, we were excited to stay in the Westin Galleria for the first time. Growing up in Houston many years ago, we used to be in awe of this prestigous hotel. Located in the heart of Galleria made it even more elite feeling. Returning to Houston after many years and now being able to afford staying in a $500/day hotel room was what we thought was going to be a luxury experience. Unfortunately, those dreams were shattered by the Motel 6 like experience as we entered our room. Even worse, it was an upgraded room, an "executive suite". Carpet had stains all over it, even had a large burned cigarette hole in it. The pull out beds in the sofa's were lumpy, saggy, and covered in yellow stains. The concierge service was nonnexistant. Requested a roll out bed and extra sheets and we got neither. One guest had to use a bath robe has a blanket. Roll out bed didnt arrive till the morning after. The windows were so dirty, you couldnt even enjoy the view. It was like years of water spots caked on the glass. Guest bathroom had cave like lighting. Lastly, why was there only 1 coffee packet in an Executive suite designed for up to 4 guests...Pics don't do it justice on how dingy and ill-maintained it looked for something you are paying a premium for. We cut our stay there short and found different accomodations. I recommend The Lancaster.