Kimpton EPIC Hotel, an IHG Hotel

Terrible Experience, Avoid This Hotel

I had an awful stay at this hotel. The location is terrible—right next to a busy main road, making it impossible to sleep with the constant noise of traffic throughout the night. I stayed for three nights and barely got any sleep.

The air conditioning is another nightmare. The vent is positioned directly over the bed, blowing cold air on you all night. Even after turning off the AC, the vent continued to blow air, making me wonder what the point of the controller was. It’s an extremely uncomfortable and poorly designed setup.

To make things worse, the room had a bizarre issue: every time I turned on the faucet, there was a high-pitched screaming noise that made it feel like a ******* house. I was afraid to use the faucet at night because of the unnerving sound.

The housekeeping was equally disappointing. The cleaning was superficial at best—bed sheets were not properly made, and it seemed like all they did was pull the blanket over the bed. The level of cleanliness was far from acceptable.

Overall, this was one of the worst hotel experiences I’ve ever had. I wouldn’t recommend this place to anyone.

No coffee maker in the room? Are you kidding me? I can’t think of a single hotel I’ve stayed in the entire WORLD that hasn’t had coffee in the room. Rooms are not very clean either. Cloth headboards have stains on them.

Important note: the water bottles in room are $10 each. They put them under the lamp between beds that covers the top of the bottle that has a little sticker with the price. We had a group of 10 people and no one saw it until over $150 was spent between all our rooms. Also - I had an almost full bottle and they took it and put an unopened one I had to then pay for again. Really sneaky tactic.

Staff is friendly. That’s the only positive I can share.