Serras Andorra

Best place I've ever been. Perfectly set and clean rooms. Very helpful and friendly staff. Beautiful views. Top class breakfast. Highly recommended.

My vacation at Serras Andorra was great! Staff is super (especially Mr Carlos, the Hotel Manager) I really appreciated their attention to details! Location is amazing and dinner at restaurant Bruna was delicious.
I hope to be back soon!

This hotel has everything that you need, a small gym, spa section, great interior design. It’s perfect for skiing holidays, they have a ski rental shop inside of the hotel, ski lockers room and they even help you with the ski passes. The hotel also has its own private slope which is perfect for beginners. The hotel provides frequent shuttles to the ski lift at Saldeu and the drivers help you carry your equipment from the locker room to the car. The room service and staff is also top quality and really pleasant

This place is wonderful! The staff is so helpful and friendly. Sometimes you wait a little to order but their friendliness makes you forget it instantly. The rooms are nice and spacious and the spa is amazing! This will be our hotel every time we come up.

I recently stayed at Serras hotel in Andorra and was thoroughly impressed with my experience. The service was top-notch from the moment I arrived until the moment I left. The staff were always friendly and eager to help with anything I needed.

One of the best aspects of this hotel is its location. It is situated right next to the ski lift, making it super convenient for those who are there to hit the slopes. The facilities at the hotel are also excellent. The spa was a highlight for me, as it was a great way to relax after a long day of skiing.

The food at Serras hotel was also fantastic. There was a great selection of dishes available at breakfast, lunch, and dinner, and everything I tried was delicious.

Overall, I had a fantastic experience at Serras hotel and would definitely come back in the future. If you are looking for a great place to stay in Andorra with great service, facilities, food, and a spa, then this is the place for you.

Nice hotel. The rooms are beautiful. I didn't put 5 stars because the menu was the same every day and the waiters weren't very friendly.

Absolutely stunning, newly refurbished hotel with two, free to use, small private beginners ski slopes. The staff were amazing on arrival and the room is superb. They have a free shuttle (5 minutes) to the main lifts / slopes. Also a top rated Michelin starred chef restaurant in house. Nice gym and ski lockers. You couldn't find a better hotel locally. Would definitely return here.

Points to note; Unless you are a total novice, I would not use the associated ski rental shop below the hotel. Equipment and service is of very poor standard and costs more than in the village. Also, if you have a problem on the mountain, you have to go all the way back to the hotel to sort.

Minor irritation; Happens so often these days! Serving staff allowed to have mobile phones when working! Not usually at a 5 star hotel though! 3 visits to the bar and 3 times the girl behind the bar is on WhatsApp and just ignores you. Such a shame as all other staff were amazing.

This place is amazing! It WAS called Hotel Canaro but is now the Serras Andorra. If looking for it from the road, it’s worth noting that the signs still carry the former name - which is a bit odd when so much has clearly been spent on upgrading the whole place. The room we stayed in was fabulous - everything had been thought of (except maybe a table for your drinks out on the balcony - putting coffee cups and glasses on the floor was a bit annoying but it’s not a criticism, just a suggestion. Also needed more than 2 coffee pods; a kettle; some teabags; and some milk).
The place is clearly run by someone who knows what they’re doing and this is Estelle, the Operations Manager. She is very “hands on” and her positivity and professionalism is passed on to the staff who are friendly without being familiar, relaxed without being sloppy, attentive without being “in your face”. More hotels could do with an Estelle and the company needs to make sure they value her rare understanding of what people need and want. Especially the glass of complimentary chilled cava whilst checking in!
The bar is fabulous - great range of drinks - and run superbly by Ricardo; the restaurant is lovely and the food reasonably priced for the high quality too; and the outside terrace is superb - could sit there all day (although the music from the speakers was a bit loud and didn’t really fit with the ambience of the place - a bit of gentle background jazz would have been better than the pounding club tracks, especially for the people whose balconies sit above the terrace - it felt like they were trying to generate a party atmosphere, but the relaxed space and the fabulous views need something with more sophistication and less pumping volume). Parking was easy, right at the door, and free. The privately owned beginners’ ski slope with button lift looked perfect (we were there in the summer) and would certainly give confidence to someone just starting out with their skiing.
Definitely worth the full 5 stars. The above offers no criticism - just some personal suggestions from a guest perspective - the place is newly refurbished and has a new “feel” so some tweaking might be expected.
Would definitely, definitely come back.

We spent 4 nights in this revamped iconic hotel in Soldeu, and can’t recommend it more. In addition to probably being the top place to stay in skiing season, it’s also a perfect place to enjoy sunny summer days at Andorra.

It’s a medium sized hotel, completely remodelled in nov 2021, with amazing amenities and services: like Cocktail bar (with a large list of proper cocktails), amazing restaurant (with room service), a huge kids room, fitness&Welness area (which massages are insanely good, including an amazing couple’s cabin with jacuzzi). They also have parties on Saturdays/Sundays with live music.

On top of that, I think probably the best thing of the hotel is the team that works there. From guest services (Emanuela), waitresses (Nina), kids room manager, massage therapists… to the hotel manage (carlos) who were on top of everything to make our stay truly special.