Hotel Grand Chancellor Melbourne

The room is decent, as is the bathroom attached. Service on check in was ok, nothing to complain or brag about. It was very busy as we stayed at the same time as the antipodes festival, and there wasn't any peace or quiet, the festival noise filtered through the window of the room. Went to check out the pool, it was definitely NOT HEATED. It was freezing. And so didn't go in. Not any view to brag about either from the rooftop. Lastly, the lifts and elevators are VERY slow and also VERY dodge. We got stuck in one for 5 minutes on the way down, and every time we needed to catch a lift we had to wait at least 5 minutes, sometimes more. They have two lifts, one elevator seemed to be broken half the time and both were incredibly slow to wait for and also slow to ride. Location is good obviously, city Central. But for $445 for one night for two people to share a bed left me pretty unimpressed especially when there was an additional $100 security bond. Don't really rate this pace to be honest. You can also hear easily through the walls regardless if there's a festival on

We were not advised the Greek Festival was on literally at our front door so two of our five night stay will be unbearably loud and if we could move we would! Only one lift was operating which meant delays of several minutes for the lift to come. Clean but very dated and won't be back. It was difficult to get into to the hotel due to the number of people sitting on the steps consuming food and leaving food and rubbish behind. Very noisy. No views as suggested and the balcony was a joke!

This should NOT be a 4 star hotel.
When driving down the alley way parking, the “valet” parking seemed very strange and suspicious set up.

We were then told to go into an elevator that smelt like off meat or mold.
There were a bunch of printed signs that directed to out the back near the kitchen, around the dining area and finally to the reception.

We checked in and the service was nice.

We then went to use the elevators to go to our floor, to notice that there were one set for odd numbers and another for even numbers? So we went on another adventure guided by signs to find the elevator that could take us to our floor.

Once we got there, we had to walk through what seemed to be an old residential apartment area with dirty ripped carpet, and reading signs that took us to the hotel area.

Once we got into the hotel room, there was a “balcony” with an illegally high step to get up and out, without any warning signs, and our “city view” was a wall and aircon unit.

The door was old and there was zero sound proofing, we could hear toilets flush and everyone in their own rooms and people walking past.

The ceiling is very low and seems a bit claustrophobic, nothing like the pictures.

No milk for the tea and coffee there, no bottled water or hair dryer or anywhere to hang clothing.

We had cracked walls and chipped paint and stained sheets.

If I didn’t know, I would think this is a motel, not a 4 star hotel in Melbourne.

Please do yourself a favour and stay elsewhere.

Bar and reception area really well presented and the staff were extremely friendly and helpful. However!! the rooms did not have the same standard, bathroom had broken tiles in it and there was mould around the edges of the bath. Whoever did the tiling in the bathroom should change careers, certainly not something I would expect in a hotel with the name grand in it. Pokey room with a balcony that was filthy. Plates left out in corridor for over 5 hours. Will not book there again. Again thanks to the staff for being friendly and helpful.