Hotel Iva & Elena

A little outdated, but cozy, clean and beautifully arranged. Good food at the restaurant.

Location is just perfect. The rooms are really clean and warm. What I find peculiar is that there are no bathrobes for the SPA available in the rooms. If you want to use such you have to pay extra 8 BGN 🥴. Also for 200 BGN/ night I think that the jam and honey on breakfast could be better quality than what is shown on the photo.
What I find really disappointing is the staff and the level of service which is close to 0. At 9 a.m. during breakfast in the restaurant was full with unserved dishes from the tables. When you ask the staff to clean a table for you, or bring bread, knives and etc. they turn angry saying that you will have to wait! The days we spent there made me be sure that this people hate the customers. From morning till afternoon the bar shelves are full with dirty glasses and cups, even though there are no customers. Honestly speaking I can’t recall more lazy and unmotivated staff.

Great location, you can set foot outside the door and you are practically on the pistes next to the lift. The rooms are very clean and warm, the staff is mannered/polite. Perfect location. There is a mini supermarket right outside the door (10 meters). The breakfast is the same daily, but there is enough choice. The coffee is good! There is a sauna and a steam bath both clean and up to temperature, great to relax and loosen up your muscles after a day of ski/snowboarding. There is a whirlpool too but the water inside it seems a bit cold. We are here for a full week and so far we are very positive about this hotel.

There are risks when going off season :)

Overall we had a good experience and we do appreciate the environment, the rooms and the location, although the room did not have air conditioning, but 2 sets of blankets you can use, and for some people that can be an inconvenience.

Keep in mind that if you are looking for spa, the sauna and the steam bath are paid separately.

We enjoyed the stay, but due to the fact that we went very off season - in August, the hotel was a bit short staffed and it took a bit longer to be signed in and usually when we went for breakfast, there was hardly any food left, which was strange since the hotel seemed almost empty.

And yet, I expect that the situation is pretty much the same in the other hotels in summer, I just wished more people would choose this destination and the hotel for summer hiking trips and we really did appreciate the few but very hard working people on the location.

We got a very large room with a view to the mountain. The hotel is located in Pomporovo, which is well located for hikes in rodopee area. Brakefast was good and the staff were very helpfull.