Touristic Complex Hacienda Beach Apartments

Been there twice. Each year there was an issue with filtering the water in the swimming pool. Sometimes it looks more like a soup than water and it was really disgusting to swim in it. They try to overcome the difficulties by throwing some chemicals into the water, but the effect is really miserable (another issue is how does it affect the health - my daughter started to have some temporary skin issues which fortunately healed
quite quickly).
Another horrible thing is that 50% of the local guests smoke at the restaurant. And they don't just smoke one cigarette... they can smoke more than they eat, one cigarette after another and it's so common, that you can't find a seat without that awful unhealthy smell. I can't understand why it's not forbidden to smoke in the only one hotel restaurant!
Also, last year we had a very nice and helpful cleaning lady, but this time it was much worse - the new one was expecting us to leave the room as soon as she comes to clean around 9:15 AM (!) while we could actually still sleep there (we're on vacation and don't need to wake up early, right?). She was refusing to come later and for couple of days we couldn't get our room cleaned. I started to suspect she does it on purpose, just to have less work to do. Also, she didn't want to change our towels and bedsheets even if they were visibly dirty/wet and dropped on the floor. Once when we finally got our room visited by her, she just took the tip that we left for the service and she left it almost untouched, with dirty bathroom, missing shower gels and shampoos, I'm not even sure if the floor was cleaned... Btw, if you don't speak Bulgarian, don't even think you can communicate with her.
The room itself was ok, no luxury, but comfortable. Just one issue there - each year in each room we had a problem with the smell from the toilet... it's just the smell of old toilet which is there since the day 1, even if cleaned and nobody used it for a whole day. The animation team (two girls from Bulgaria this year) wasn't very interested in doing their job, unfortunately. It was much better last year, when there were two girls from Poland + one from Bulgaria, then they had more energy and will to keep the kids busy during the day. Otherwise, couple of advantages: very tasty food! It's really simple, looks like a homemade and tastes like a homemade as well. Again, no luxury, just simplicity, not too much to choose, but very very VERY tasty, even if doesn't seem just by the looks :) Location is also nice, just by the beach, but warning: there's no shop around, you have to take a walk to a small market at the nearby camping or take a taxi to Sozopol. Staff at the reception, bars and restaurant is very kind and helpful.

The place has a really good location. It is close to beach and beach bars like Dirty gradina.
Pictures in Booking and other websites are from 10 years ago and they are not showing the current state of the premise.
It is very well worn and in bad state. They say there is parking but there isn’t. A few parking spots located inside the property are not for guest they are reserved for someone by the use of cones and 10 litres water bottles and you risk you car being vandalised , this is what the host say upon arrival.
We’ve been misled by the pictures and fake reviews

Location location location !!!
Great location just 2 min from beach.
Clean pool !
Kids friendly!

Very poor all inclusive amenities.
No waste food choices
Not wort the money we spend for 2 kids and 2 adults

The place has everything like a relaxing holiday with a child near the beach. However, for a stay at the sea, where you will cook with your own kitchen every day, it is unacceptable not to throw away rubbish every day, nor to clean the sand floor every day. We are currently in the apartment for the fifth time, and we have never been dumped or cleaned (we were told that we should throw our garbage themselves and clean our floor!). For information only, I do not clean up at home, but we hire a woman to do it, but on my summer break I must obviously come loaded with mop and gloves to clean the apartment. I think even hotels with the lowest number of stars have daily cleaning ...