Penelopa Palace Apart Hotel & SPA

It was a huge disappointment. Overpriced, the quality is not up to par. Parking space has to be paid for separately. Lounge chairs have to be paid for separately. No internet in the room. After asking to turn on the internet, unfortunately nothing changed. The staff is not competent and not friendly. I advise everyone, please do not spoil your vacation, do not choose this hotel ever! Ms.Oksana Zhelyazkova

This hotel claims to be a 4 star hotel but has 2 star amenity, service and value for money.

The staff are unfriendly and unhelpful, and don’t care about the service they give customers.

The breakfast was average at best.
Our room never had Wi-Fi the entire stay, phoning multiple times with not one person coming to test or fix it. We put a “Do not disturb” on our door, but the cleaners came in anyways? And all that was done was a “folding” of the blanket.

They have a spa facility with a jacuzzi and sauna but do not provide towels upon request.

I wish we had known some of these before and avoided staying here.

Do not recommend this hotel.

Budget experience masquerading as a 4 star hotel. The rooms have bare amenities and minimal kitchen utensils. No washing powder is provided for the washing machine. No beach or pool towels. Only one coffee sachet per person per stay (no refill). The breakfast is mediocre at best. Extremely oily and poor selection. The coffee machine does not even grind beans, it dispenses instant coffee. The massages were good, but staff are cold and unfriendly, didn’t make the experience feel pleasant or special. The jacuzzi area is overrun with unattended children who splash around and make noise, nullifying any enjoyment of the spa. Internet does not work in the rooms, at all. Basically you’re back in the 20th century and nobody cares. Parking on the street is a disaster. I would rate it lower but I can’t.

The only reason i leave this hotel a one-star is simply because of the management and hopefully something change for the better! We stayed there last year and we loved it ,but this year,sadly, they just became like everyone else - hungry for money. All the prices are even higher compared to last year ( have in mind you are in a very small, village-like town ). Have in mind that in this price you only get an average breakfast and that's pretty much it. Their "private beach" is a money laundering machine , they kindly ask you to pay 30 leva for 2 sunbeds and an umbrella ?!? Like ,are you serious people ? The majority of their staff is excellent, especially the waiters around the pool. However the other part talk to you only in Russian like you are on of them, although you are residing in BULGARIA. The prices in their restaurant - oh boy, oh boy ... For example if you are to eat in a luxurious restaurant in Sofia ,Bulgaria, it would cost you half as much, you do the math... Last but not least , they guarantee no free parking and if the street run out of spots you'd be basically forced to pay 10-20 leva per night to park in a facility owned by the hotel, yes, as a guest ! This has been the cherry of the cake and most probably if not certainly my last time on the Black Sea coast. For the amount of money i spent there i could've gone for 2 weeks in Turkey, Greece and other much greater places. I am really disappointed and by leaving the lowest grade possible i really hope this will open the owners eyes and make them fix some things or the future of this hotel will definitely, definitely not be bright !