Fantasyland Hotel
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Rooms and prices
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Description
In this mini-hotel 355 rooms, 12 floors.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Chapel
- Upper floors accessible by elevator
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Family room
- TV
- Hairdryer
- Shower/Bathtub
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Breakfast
- Restaurant
- Restaurant (buffet style)
- Vending machine
- Free Wi-Fi
- Airport transportation
- English
- Multi-language staff
- Tour assistance
- Bowling
- Casino
- Mini golf
- Nightclub
- Hiking
- Parking
- Free Parking on Premises
- Water park
- Swimming pool
- Indoor Pool
- Water sport facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Doctor
- Massage
- Beauty services
- Spa
- First Aid Kit
- Pets allowed
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: We Stayed at Fantasyland Hotel inside Canada's Biggest Shopping Mall! West Edmonton Mall, Alberta
Map
Reviews
I was later disappointed the second night we chose the Hawaii themed room for $450. You would think for that price it would be a better quality room than the cheaper room. The first room we were put in the thermostat was ancient and broken. We had no air conditioning.
No seats in the jacuzzi and the jets were not powerful at all. Also the jacuzzi was on carpet, seemed like a breading ground for mold and it was very run down. It looked like a motel room.
There were mirrors above the bed, which was weird for a family room with bunk beds….
The room was very small didn’t have anywhere to put our stuff. Cheap and old furniture. The bed was hard as rock and had weird ledges which made it difficult to get into the bed. The bunk bed was so low if the children sat up they bumped their heads. The bathroom was small and outdated as well.
They gave us a cheap room when we told them the air conditioning was broken but would not give us a refund as it is $200 cheaper. So they offered to give us a different themed room. After changing rooms 3 times, again we could not control the temperature of the room. The bathroom was small.
They offered to upgrade us to a modern theme room for even more money. That was ridiculous!! We are paying a large sum of money for a good experience and it was very disappointing.
I was willing to put up with it however after about an hour or two it started to get quite warm and there was no way to adjust the air conditioning.
Spoke with the concierge who offered a similar room in exchange, but as that room was already disappointing we asked to be put in a regular (non-themed) room while they sent maintenance to check the air conditioning.
The regular room had much better quality features (especially good air conditioning) so I went back to confirm that we preferred that room but wanted to be sure we weren't going to be charged $500 for a normal room that would have been half the price.
Management stated we could not be given a refund for the difference in price but would find us a similar room with working air conditioning.
I personally went up with maintenance and management to view a couple more Polynesian themed rooms to verify the air conditioning was working.
Everything appeared fine so we agreed to switch again to another one of the Polynesian rooms. However, I did mention there was no way to adjust the air conditioning if it became too warm.
After a few hours it started to get quiet warm again like the previous room but at that point I was sick of complaining and just suffered through the night.
Quite disappointing and would never recommend the over priced theme rooms. The standard rooms were much better quality in my opinion.
Also disappointed that management didn't just let us downgrade to a normal room and refund the difference.
Have spent many nights at the Fantasyland Hotel in standard rooms and never had any issues, however these themed rooms are not worth it.
Staff was pleasant and helpful. Convenience store said open 24 hours but isn't.
Location is the best if you plan on just staying at the mall. We'll be back for sure!
The L2 grill got rid of the buffet and their kids menu was not too kid friendly. Just look to eat out in the mall if trying to feed little kids.
Finally we used valet parking. They were great especially when it was -30. On our Van we had a battery failure. ALEX used his personal vehicle to help jump my car. This allowed me to drive to Canadian Tire to get a new battery. I felt he went above and beyond for us.
Overall the staff were great and our family had a great time.
Frequently asked questions about Fantasyland Hotel
How much does it cost to stay at Fantasyland Hotel?
The cost of living in Fantasyland Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Fantasyland Hotel?
You can book Other, Bed in Dorm, Standard room, Standard Double room, Standard Attic room, Standard room with street view, Standard room with view, Standard Single room, Standard Single Attic room, Standard Single room with street view, Standard Triple room, Standard Quadruple room, Standard Family room, Standard Family Attic room, Standard Family room with street view, Standard Family room with view, Standard Single Family room, Standard Single Family Attic room, Standard Triple Family room, Standard Triple Family Attic room, Standard Triple Family room with street view, Standard Quadruple Family room, Standard Double Family room, Standard Double Family Attic room, Standard Double Family room with street view, Standard Double Family room with view, Standard Double Attic room, Standard Double room with street view, Standard Double room with view, Business room, Business Double room, Superior room, Superior room with street view, Superior room with view, Superior Single room, Superior Single room with street view, Superior Double room, Superior Double room with street view, Superior Triple room, Superior Triple room with street view, Superior Quadruple room, Superior Quadruple room with street view, Superior Family room, Superior Double room with view, Superior Double Family room, Deluxe room, Deluxe Single room, Deluxe Double room, Deluxe Triple room, Deluxe Quadruple room, Executive room, Executive room with street view, Executive Single room, Executive Double room, Executive Quadruple room, Executive Double room with street view, Presidential room, Presidential Single room, Premium room, Classic room, Classic Family room, Classic Family Attic room, Classic Single Family room, Classic Triple Family room, Classic Triple Family Attic room, Classic Quadruple Family room, Classic Double Family room, Grand room, Grand Double room, Grand Double Family room, Luxury room, Luxury Family room, Luxury Double room, Luxury Double Family room, Royal room, Royal room with street view, Royal Single room, Royal Double room, Royal Double room with street view, Junior Suite, Suite, Apartment, Double Apartment, Standard Apartment in the hotel. Please check room availability by choosing your dates