Flora Maria Hotel & Annex Apartments in Ayia Napa

Wish there was an option for 0 stars. DO NOT STAY HERE. you do not stay at the place shown on the images. they walk you 5 minutes down the road to a residential trap house. It seemed as though the place we were in was a genuine housing for refugees. THIS PLACE IS TERRIBLE AND SHOULD NOT BE OPEN TO THE PUBLIC. STAY AWAY PLEASE

Don't give your money to bad people, because they didn't multiply!!! They stole us for 50€!!!!! Let me start with the fact that there is no hot water after the sun goes down!!! And if you try to talk to the clerk at the reception you will probably meet an annoying lady who will shout at you "talk to Booking" there is no one to talk to. That's the only thing she knows how to say! The whole room is ruined and broken! The lamps are broken and not working! Paint peeling and paint repairs everywhere. A water pipe runs through the middle of the room. Appears in the photos I have attached a white tube. And many more holes. The toilet and shower are full of mold and holes, it feels like a ruin! It really doesn't look like their pictures here! Now listen carefully to how rude people can be, you will be totally shocked!! It costs the same for a couple and a single. We touched a couple and by mistake I closed the reservation for a single person. The crooks didn't think for a minute and immediately wanted to charge us another 90 euros!!! We explained and showed the annoying lady that the price for a single person and the price for a couple is the same price online and of course she wanted to steal the money from him so she started to get angry. Now listen to the fascinating part, suddenly she picked up the phone and she wasn't really talking on the phone!!!! She was just playing it! Then she hung up and told us. Well, look what a beauty I got for the people discount, just bring another 50 euros. Everything was so bad!! They ruined our trip!!

Worst customer service ever. I booked a room for 2 nights in August 2024 and when I arrived at the check in, the receptionist told me that there was a plumbing issue and that I could cancel free of charge. 2 days later money was taken from my account for the reservation even though I cancelled. I contacted booking twice and they sent each time an email to the hotel to check for a refund, since they can't do anything else about it, called every day the hotel for 3 weeks asking for a refund, one of the receptionist would tell me that they are checking with their manager and the other ones ignores me and tells me he was not available when the issue happened instead of doing his work. It's been a month and a half and I still didn't receive my money back, and they answer didn't change at all.

I booked at The Flora Maria Hotel Ayia Napa in August 2024. However upon my booking I made an error of the date and wanted to reschedule. The lady I spoke to in charge was extremely rude to me, very unprofessional. She was not interested in helping me but most of all her manner was extremely rude as if I did something so bad. I would certainly not recommend anyone to stay at this. ABSOLUTELY APPALLING SERVICE.

We booked a room a month ago through Booking. We arrived, and these "pokemons" said the reservation wasn't confirmed, blaming Booking. Booking shifted the blame onto the hotel. Looking at the service in this hotel, you start to trust Booking more.

After some time, we went to a neighboring hotel, which had the same issue, and they sent us back here to be accommodated. In the end, we were placed in some shack above a noisy bar.

Avoid this hotel at all costs.

We arrived at 11
Room not ready. We were asked to come back around 1. We did. Again room not ready. We were asked to come back by 6. We did but no room was available although the booking was confirmed. After 30 mins of negotiations and arguments we ended in a room infested with cockroaches before moving out at 11 pm to another hotel. DO NOT BOOK THIS PROPERTY!

Not as shown in photos of booking.
Rooms were not clean, the toilet was smelling bad, leaking. no Internet at all

I have stayed two times at this hotel apts but this time the service was awful. But what you pay is what you get. Absolutely not what you get according to the photos.

Do NOT book this hotel, 1 star is extremely generous!!

Hotel is in dire condition and we only saw the reception area. 3 families which included 5 children were left stranded due to no rooms being available, even though we had booked online and had confirmation. We were asked to wait in the “lobby” area while they tried to sort rooms. There are no seats in the lobby area so we were sat on the floor. We were told rooms were being sorted for us. While we were waiting 2 other families left the hotel due to the poor condition and were arguing with the receptionist. We were told we had rooms and that they would be ready in 5 minutes, after we had already been waiting for an hour. After waiting patiently for over an hour and being told rooms will be ready in 5 minutes, they informed us that no rooms were available. Being lied to by the hotel staff throughout this process infuriated us as we were no stranded in ayi Napa with 5 children. Reception staff extremely rude!

Due to our large group, hotel availability was limited when trying to book for the night at 1630. Luckily we managed to find rooms in Green bungalow but at a price.