Florea Apart-hotel in Ayia Napa

We arrived around check in time. Had to wait until someone arrived at the reception for check in. They scanned our passports We were given an apartment at 3rd floor. Which looked nothing like the photos. Only one AC available in the bedroom while for group of 5 of us two people were due to sleep in the living room with NO AC. It’s 35+ degrees in Cyprus you cannot stay without an AC or a working fan! extra payment for AC was included in the overall booking fee. I had disabled person in the group who were unable to use many stairs. She’s heart patient and diabetic too. This listing is an absolute scam. When asked to be transferred to ground floor cleaner apartment we were told we booked apartment for two people which is on the ground floor. Which is an absolute lie. This booking was made for 5 people I have all of the evidence. I would never recommend this host / accommodation to anyone. Not sure how they have positive reviews. There were bugs everywhere, dirty smelly bedding and filthy kitchen and bathroom. This host refused to refund we did not stay a single night here. Absolutely greedy host who just wants to make money and doesn’t care about their customers. I will be taking this further. I will upload further evidence on my TikTok with an honest review of my experience as I can’t upload videos here. Avoid!!! probably public toilets are much cleaner than this listing.

As we speak I just came in to the hotel and there is no one to check me in . I've been waiting for 2 hours now and now one showedup