Park Beach Hotel

This review could have been 4 or 5 stars if not for an inconvenience we had on arrival. Our reservation stated 'triple room with sea view'. We were assigned a room on the ground floor. This would not have been a problem (even though 'sea view' tends to refer to rooms on raised floors), except that the French window to the outside opened onto the communal garden, which is easily accessed from a public car park and the street... Having said that, before even settling in I go to reception to ask for a change of room, as we had not been properly informed of this situation. They tell me that it is not possible to put 3 people in the rooms on the upper floor (rooms with a private terrace) because there are only double rooms. We ask them to give us two, offering to pay the difference, but for the first two nights there was no availability. At that point, I ask why they had not specified that the room was on the ground floor and overlooked the public garden (no small mistake in the hospitality sector, I would have expected at least a partial refund given the hotel's failure to do so). They reply that on Booking you can see that the triple rooms are on the ground floor....
I checked and no! Neither on Booking nor on their site is it in any way specified that the triples are only on the ground floor, overlooking the communal garden (accessible from outside!), indeed it says that they have a 'balcony'! And the photos and the room sizes are the same for both the doubles and the family rooms... In short, be very careful when you book. The fact that a room overlooks a communal outdoor area is definitely worth mentioning. Not to do so is a huge failing on the part of the hotel. It poses privacy and safety problems for guests, it prevents guests from leaving windows open to ventilate, it poses problems for those who are allergic or have a phobia to cats that regularly come to rest on the beds and chairs in front of the ground floor rooms.
Despite everything, it is a decent hotel, conveniently located close to the centre. Large and varied breakfast buffet. The food service staff is very friendly and attentive (unlike the guy serving at the reception when we had the inconvenience). We did not use the swimming pool but it seemed well maintained. The rooms inside are neat and comfortable (although they forgot to provide us with the bath mat several times and we had to use some towels...) .

A good solution near the city and on the beach if you are fine with very basic accommodation. Room/bed was comfortable but not well serviced or maintained. Hardly any space to enter the shower. Water streaming out of shower and into bedroom. Noisy guests all the time around the clock. Very basic breakfast and not many healthy options. Canned fruit...seriously? Staff seem overworked and fed up. Nobody welcomes or talks to you at breakfast. Staff urgently need to be trained to smile and ask guests if they had a good sleep. Loose lights hanging dangerously in pool and steps out of pool had sharp edges that caused me injury. A sewage cover at the parking lot had dangerous sharp edges sticking out. I heard another guest mentioning it to the reception. The parking lot and the food and drinks deliveries are at the same area and trucks often obstruct the exit. No supervision at the pool with guests taking up the sunbeds early morning and guests diving in the pool despite prohibition warnings. The young lady (Anthe?) at the bar was very nice and friendly.
Conclusion. It is a shame that such a well located hotel needs so many improvements and more investment by the management in upgrading services and training staff.

Great location, but completely let down by the lack of service.

Almost everything about this hotel is disappointing. I understand that budget hotels may not offer gourmet breakfasts, but how do you find such poor-quality vegetables in Cyprus during peak season? Unripe cucumbers and tomatoes in a sunny country? Just cross the road and buy fresh produce from the shop. Instead of offering multiple types of mediocre sausages, focus on providing one decent kind.

At the pool, despite the warnings about the absence of a lifeguard and the no-diving rule, crowds of screaming children constantly run and jump into the adult pool, splashing water everywhere. This is a safety hazard and an accident waiting to happen.

Beach towels are only available with a cash deposit? Why not include this in the room bill? It’s inconvenient for guests to return to their rooms in the heat just to fetch 10 euros. And do you really need to organize foam parties with low-brow Russian pop music like Artur Pirozhkov right under the guests' windows? There's an area between the buildings with no room windows where this could be done instead. It’s clear that the management hasn't cared about the hotel for a long time. Hiring a waiter is pointless if they spend their time flirting with the bartender in broken English instead of serving guests.

The only positive is the maid, a hardworking and pleasant girl who diligently does her job every day. Unfortunately, she is the exception and her efforts stand out against the otherwise poor service.