Cleopatra Hotel in Nicosia

Pool closed, gym opens 30 minutes after checkout, so thanks for nothing. All doors in the hotel close by loud smashing, so expect to be awake at 6 am. Bathtub cannot be filled. Breakfast was a disaster - you press espresso on the coffee machine and get Nescafé, food had no taste.

I’ve stayed here three times in the past month, hoping things would improve, but I honestly don’t understand the 4-star rating.

We requested one of the renovated rooms, but what we got felt more like a tired facelift: modern on the surface, but underneath… not so much. The mattress was uncomfortable, the wallpaper was peeling with holes behind it, the chair had mold growing inside, and the A/C filters? Black with dust and mold, clearly untouched.

It’s not a place I’d choose to stay again.

Now, with that said… Mr. Vassos, you are the heart of this hotel. 🌟
Your energy, kindness, and humor truly made our stay better. Massive kudos to you .People like you are rare and unforgettable.

The room service ladies were absolutely lovely, polite, fast, and genuinely kind.
Also, the poolside food? Delicious. And the coffee? Honestly, one of the best surprises of our visit.

So yes! Amazing staff, lovely service, tasty food.
But everything else… needs serious attention.
A hotel is not its lobby, it’s the room you sleep in.

Terrible hotel in Nicosia right on the intersection of about 4 noisy, busy roads. Very, very noisy and refusal to give us a quieter room. The room they transferred us to was just as noisy and they said they had no others. Just a terrible hotel for traffic noise. Otherwise we had no complaints, the room was OK, the service was reasonable, the bar lounge was nice. But don't stay here if you want peace and quiet. You will get the opposite, lots of loud traffic noise!

The location of Cleopatra Hotel is undoubtedly a strong point—it’s very well situated, close to the old part of Nicosia and centrally located in the city. Unfortunately, my overall experience was far from satisfactory. The service was poor, and the attitude of the manager/owner was especially disappointing. The hot water in my room didn’t work properly, which added to the discomfort. What was most frustrating was the way the hotel handled a personal item of mine. I brought my own iron for convenience, and on the second day, I returned to my room to find it missing. After searching, I found a written note from the hotel administration stating that if I wanted my iron back, I had to call them. When I did, they informed me that they had taken it because irons were not allowed in rooms. I asked to speak with the manager, as I felt it was completely unacceptable for someone to enter my room and take a personal belonging without my permission. The manager was very harsh and unapologetic. He insisted that hotel policy allows them to remove prohibited items at any time without informing the guest. He didn’t even offer a basic apology for the way the situation was handled. He told me I could only get my iron back at checkout—which made things even more inconvenient. He also told me I could use the hotel’s ironing room, which is supposedly open from 7:00 am to 7:00 pm. The next morning, I called the receptionist at 7:00 am to check if the room was open. He said it would open at 7:30. I went there at 7:45, and it was still closed. After calling the front desk again, I was told it was open—but when I went back, it was still locked. I had to wait until 7:55 for it to finally open. Overall, the poor service, lack of basic hospitality, and intrusive behavior of the hotel staff made my stay very uncomfortable. I wouldn’t recommend this hotel to anyone who values respect, privacy, and reliable service.