Kapetanios Odysseia

Dis recommendation for the odysseia Hotel Kapetanios in Limassol

Dinner at the hotel was very poor,
Food was served at dinner that we couldn't eat (mixed meat and milk, etc. in terms of kosher)
We went to the reception right after our first dinner at the hotel and asked to change our vacation package from half board to breakfast only
We were told by the reception that they contacted Booking and would get a confirmation from them to change the reservation and that they would refund us with the difference. Since then we didn't go to dinner at all at the hotel and in the evening we went to eat in restaurants.
After about two days we were told by the reception that the refund is approved and we will see the refund from booking within two weeks at the bank.
After about two weeks, we contacted the hotel on the booking app and also by email, but for two months without any response from them!
We contacted Booking's customer service and they claim that they are also unable to get hold of the hotel, after two months Booking informed us that they talked to the supervisor at the hotel and she claims that we are lying, and we ate dinner at the hotel all days (8 days), and even the hotel's chef came to offer us alternatives Kosher food for dinner is what was not and was not created
I asked Booking to contact the hotel with a request to receive the records of the dinner to see whether we actually ate at the dinners or not, and if we didn't, that they would refund us with the difference because of course the hotel is lying,
I was told by the booking supervisor that no matter what happens if the hotel does not approve the refund, they do not return the money no matter what, but as a good gesture they want to give me a refund of 25 euros!! ! It should be noted that the hotel approved the refund when we stayed at the hotel, after checking out and when we left, they denied the case and claimed that we were lying
In addition, the baby bed we received was broken, the board of the mattress was completely broken. I contacted the reception and they told me that they had nothing to do with it. It was 8:00 pm and our baby wanted to sleep but her bed was broken! The girl from the spa got us a hard yoga mattres so that our baby could sleep tonight, the next day they changed the bed after fights with the representative at the reception.
Do not approach this hotel, horrible staff, horrible food, and horrible service!!!
We will never order again through Booking following their denial of the case and especially we will not set foot in this appalling hotel.

Whilst the public areas of the hotel were generally very pleasant, our room on the 5th floor was very tired and in desperate need of refurbishment. The beds were not particularly comfortable. The food was very variable, but most concerning for me was the seeming lack of understanding of allergy requirements. With the exception of one lady at breakfast, staff were not particularly friendly or welcoming. On the plus side, the hotel was only a short walk from the beach and fortunately we were only there for one night.

Awful noise from the ventilation in the night, cannot really sleep. And stuff would not do a thing, lied to us that he cannot change rooms because they are fully booked (Booking doesn't think so) and even refused to lend us a socket adapter (EU country, UK plugs, and no adapter 🤌🏻).

Rooms are really dated, old furniture, worn floor, stains, need complete decoration. Soft twin beds that separate where wanted double bed. No plugs near bed.

Staff and pool are nice. Wouldn’t stay again. Much nicer places for only a little more.