Alpenhotel Weiherbach

Rooms and prices























Description
At Alpenhotel Weiherbach, exceptional service and top-notch amenities create a memorable experience for guests.Remain linked during your visit by utilizing the complimentary internet access available. The hotel offers complimentary parking for guests who arrive with their own mode of transport.Effortlessly plan your daily activities and travel requirements with express check-in or check-out and safety deposit boxes provided by the front desk services. Each morning at Alpenhotel Weiherbach, a scrumptious, homemade breakfast kick-starts the day.Snack vending machines operate around the clock, providing you with easy access to treats regardless of the hour.During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience.During your stay, the hotel provides direct access to a beach, ensuring you remain near the sea throughout your visit.Enhance your winter enjoyment by visiting the snowy white hills every day with ski slopes and ski lessons for exhilarating activities.Treat and spoil yourself by stopping at hot tub, steam room, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool.
Policies and conditions
- Child Policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: MasterCard, Visa
- Check in time: 14:00. Check out time: 10:00.
Services and facilities
- Smoke-free property
- Heating
- Express check-in/check-out
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
- Non-smoking rooms
- Family room
- Safe-deposit box
- Vending machine
- German
- English
- Hiking
- Sun Deck
- Ping-Pong
- Free parking
- Swimming pool
- Spa tub
- Beach facilities
- Beach/pool towels
- Heated swimming pool
- Steam room
- Sauna
- Family/Kid Friendly
- Ski storage
- Ski shuttle
- Skiing Off-site
- Pets Not Allowed
Street view
Video: Alpenhotel Weiherbach, Berchtesgaden, Germany, HD revisión
Map
Reviews
I cannot stress enough how dissatisfied I was with the customer service from this hotel, as well as the overall booking process (we booked through Booking.com - never again!!) Bottom line: if you’re a family with children, either book them all as adults or be prepared for hidden fees that borders closely on fraud, but regardless, don’t expect anything other than sub-human customer service.
The root issue is this hotel has the ridiculous policy of charging all occupants, regardless of age, as adult guests. So, if booked through Booking.com, you may very well search for and reserve a room at this hotel for 2 adults and 2 children, but the reservation will only capture 2 adults since the hotel doesn’t accept child reservations. To add the children will run you several hundred extra dollars.
In our case, we booked a room for 2 adults and 2 children, one of our kids is 2 years old and the other was 2 weeks old. The price stated for this reservation, even on the confirmation page, was 600 euro. However, once we confirmed the reservation it only showed 2 adults. We messaged the hotel and politely explained the situation, that there was an error somewhere between them and Booking.com and that our kids were somehow dropped from the reservation (we didn’t understand their absurd policy yet). They messaged back that it would cost an additional 400 euro for us to bring our kids, and to make matters worse, since it was booked through Booking.com it was non-refundable. Ultimately they gave us three choices: we could either pay 1000 euro (for the room that was advertised as 600 euro) and bring our kids, we could abandon our kids somewhere and just go as two adults, or we could cancel the reservation and still be charged 600 euro. What a complete scam!
To make matters worse, the customer service with the hotel was completely unacceptable and awful. Their replies to my wife’s very professional and courteous inquiries were abrasive and rude, at one point sending her a message that said “What is wrong with you”! I figured there must be a miscommunication or something wasn’t translating well between our English and theirs, so I decided to call instead. Boy was that a mistake. The man that I talked to was so outright combative that I couldn’t believe it. Every time I tried explaining what was wrong or asking how we could move forward he would interrupt me, yelling at me, saying various versions of “THIS ISN’T THE HOTELS FAULT THIS IS YOUR FAUL OR BOOKING’s FAULT. NOT THE HOTEL!! THERE IS NOTHING I CAN DO” and ultimately, after a short call, he hung up on me mid-sentence. I called back, but he blocked my phone number!!!
So we started working with Booking.com and EVENTUALLY, after over 3 hours on the phone with them across two days and multiple calls, they agreed to pay the difference in price between what we booked and what we were charged, so long as we actually went to the hotel and continued with the stay. We mentioned that we didn’t really feel safe going there with how combative the customer service experience was, but Booking.com told us that didn’t matter. So we went. To be fair, the room was actually decent and the location was great.
When we checked out, they said they’d email us the invoice. We never got an email. We sent them two emails, one a message through Booking.com and the other a normal email. No response. So now we’re working with Booking.com again to have them uphold their end of the deal but they won’t refund us the extra, as promised without an invoice. And the hotel won’t answer our emails, or our phone calls. Get this - my phone number is still blocked from that one short conversation I had a couple weeks ago!! When I call it doesn’t even ring, it just says that the customer wishes not to receive calls from this number 😂 Totally unreal.
In conclusion, this hotel has decent accommodations but their customer service and hotel policies are the absolute worst I have ever encountered - and I’ve worked with a ton of god-awful people in my life.
Hope to be back again!
In no way any complaints but I had forgotten some things about Germany since I lived there some years ago. Reception opens from 1400 – 1800 hrs to check in. If you arrive after 1800 hrs you are not checking in, simple. There is free Wi-Fi but it didn’t really let us stream TV etc in the evenings. There is no satellite TV and the available terrestrial channels are all in German (obviously). We watched Back to the Future, in German, Die Hard, in German, we tried to watch Tenet but then put Snakes on a Plane on, in German. 😊
For a small deposit you get travel card offering free local public transport. This was great and means you can have a beer when out and about. Please remember the Germans don’t queue for busses though. The weak are pushed out of the way as people stampede onto the transport. We went to Konigsee on a busy Sunday afternoon. The older people who had been waiting half an hour longer than anyone else didn’t make it onto the bus when it arrived. The middle doors were opened by the driver to let a lady with a pram onboard. About 40 people forced themselves on passed her so the driver had no idea how many passengers he had. Survival of the fittest when catching buses.
Sadly we had to take all of our luggage walking on the out of no where foreign country to find a hotel at late night. It was the worst hotel experience i ever had , I had never seen this rude service in my life.
I hope no one will have to suffer this kind of experience as we did.
Frequently asked questions about Alpenhotel Weiherbach
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the ?
You can book Other, Standard room, Standard room with balcony, 2 Bedrooms Standard room with balcony, Standard Single room, Standard Triple room, Standard Quadruple room, Standard Quadruple room with balcony, Standard Double room, Standard Double room with balcony, Comfort room, 2 Bedrooms Comfort room, Comfort Double room, Comfort Double room with balcony, Superior room, Superior Double room, Apartment, 1 Bedroom Apartment with balcony, 1 Bedroom Apartment with balcony and with mountain view, 2 Bedrooms Apartment with balcony, Standard Apartment, Premium Apartment, 1 Bedroom Premium Apartment in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at ?
Check-in at is possible from 14:00, check-out is until 10:00.
Does Alpenhotel Weiherbach Berchtesgaden Hallenbad Und Sauna have a swimming pool?
Yes, Alpenhotel Weiherbach Berchtesgaden Hallenbad Und Sauna has a pool.
Are pets allowed at Alpenhotel Weiherbach Berchtesgaden Hallenbad Und Sauna?
No, pets are not allowed at Alpenhotel Weiherbach Berchtesgaden Hallenbad Und Sauna.
How to get from the closest airport to Alpenhotel Weiherbach Berchtesgaden Hallenbad Und Sauna?
The closest airport is Salzburg Airport, and it is about 29 mins from hotel by car (25.3 km).
What is the cancellation policy for Alpenhotel Weiherbach Berchtesgaden Hallenbad Und Sauna?
The cancellation policy for Alpenhotel Weiherbach Berchtesgaden Hallenbad Und Sauna varies depending on the type of room and booking conditions.