prizeotel Erfurt-City

Spent 1 hour checking in at 3.20am with no other customers around after a very long drive.

Initially i was told nobody had a reservation and the clerk seemed unwilling to investigate.

Then when I prove i have a reservation, he demands a credit card because he doesn't trust a confirmation email sent directly to me and to the hotel from Hotels.com

Ask for a later check out considering I've lost 1 hours sleep to be told i have to pay extra!

Really rude and strange behaviour yet claims to be polite with me. I hope that his managers can play back the video of this check in to prove the point that it was wrong from beginning to end.

Blames Hotels.com and suggests i should reserve with a competitor.

On departing reception to go to my room, I ask to the clerk about the free coffee that's advertised and then blames me for talking too much making a false accussation for the reason why i didn't tell him.

Then when I got my key to go to my room, I discover now that the room doors don't have numbers on, at least ones that you can see! Weird!!

Oh and the extortionate car parking at the rear can be saved by parking at the side of the hotel on a car park behind the bus stops and 10 spaces marked with an X if you don't mind unsecure but they won't tell you this.

Seriously, look elsewhere for a hotel, especially if you want a fast check in and decent service checking in, will not be visiting again for sure. I'm a time served travel agent and expect a far higher standard for the simplest of tasks.

Business traveler, in suit and with trolley, stranded late at night in Erfurt, after the train had a heavy delay. The hotel had online availability, but sadly I waited to long and decided to book just 2 minutes past midnight - the system had changed the dates and it was impossible to book. Knowing the mother company’s service I decided to just walk up and was forced to talk to the intercom on the street despite the lobby-bar being packed with people and I could see the two people at the reception desk talking to me. They tried to make me believe there was no available room left, which was clearly wrong and just muted me and the bell, when I asked for the manager. Unbelievable! This has been the worst service ever, I have received by hotel staff.