Hotel Lyskirchen

Very disappointing, please stay away

Small and stinky rooms, The smell from the waste drain can be felt throughout the room.
This has been already mentioned in another reviews months ago and the hotel staff replied that they take the feedback seriously so a proper action can be taken.

Guess what? Nothing has changed.

The toilet ventilation is very loud and cannot be turned off at all. Now we all know why.

Staff rather unfriendly using learned phrases. Zero professional approach when asking for a higher floor room, simply no interest.

Street lamp right by the window, view of the wall of the opposite house, see pictures.

Single room of just few squared meters for €140/night.

An absolute fail.

I recently stayed at your hotel in Cologne, which is reputed to be a premium accommodation option in the heart of the city. Expecting a comfortable and hassle-free experience, especially given the high cost of the stay, I was profoundly disappointed by several critical issues, most notably the absence of hot water on my last day. This was not just an inconvenience but a significant oversight, as it directly impacted my comfort and readiness for a long-haul flight to Toronto.

The lack of a basic amenity like hot water, especially in a leading hotel situated in a developed and bustling city center, is unacceptable. It suggests a severe lapse in the hotel’s maintenance and contingency planning for essential services. Additionally, the situation was exacerbated by what I perceived as a lack of empathy and effective response from the customer service team, leaving me feeling disregarded and undervalued as a guest.

Such experiences not only tarnish the reputation of your establishment but also discourage loyal customers from considering your hotel for future stays. It is distressing to see that despite the high costs associated with staying at your hotel, the basic expectations of comfort and service are not met.

I am compelled to share my experience with others, highlighting the need for significant improvements in both infrastructure and customer service at your hotel. I hope my feedback will be taken seriously and prompt the necessary actions to prevent such incidents from recurring. Future guests deserve assurance that their comfort and satisfaction are of utmost priority, reflected in both the amenities provided and the responsiveness of the service team.

I strongly urge the management to address these issues with the seriousness they deserve. An acknowledgment of the problem, along with steps taken towards resolution, would be a step in the right direction towards rebuilding trust and confidence in your services.