Clayton Hotel Dusseldorf City Centre

I wish I could say my stay was better. I wanted so badly to be in a nice hotel, in the Japanese district, with a relaxing spa. This was after a week of trade shows, so relaxation was necessary.

My first room was a junior suite. The couch had a stain that I could only describe as NSFW fluids. I was appalled at the thought that housekeeping can't clean such an obvious stain, especially when it appears to be bodily fluids. I did not want to sit in the bodily fluids of previous guests in my €240/night hotel room.

In addition to this, the sink was not mounted properly. The air conditioning was stuck on heat only (cooling disabled by management), and the house keeping did turn it up to 28C, so it took ages to not sweat in our room. The sink was also broken and the body wash was empty. The TV's 100+ channels are mostly broken, so be prepared and pack a chromecast and portable router.

We used the QR code in the room to request robes and slippers. The request went unanswered for hours. We then had to use the same qr code to lookup the number for the front desk, as the room phones don't even have a button for reception. Upon request robes were brought to our room, but not slippers. Slippers are available but 2 requests later we still didn't receive them. We eventually found them in the spa area, guarded by the attendants.

The breakfast buffet is seriously crowded on the weekends, so we spent too long to find a table. We had to wait 30 minutes for the Japanese breakfast to be restocked. Then another 20 minutes in line for the coffee machine. Overlapping this with everyone else checking out, it is impossible to leave the breakfast area. The "smart" elevator system can't handle so many guests and would erase our reservations and cars would skip us. We had to beg the service staff to use their elevator!

The sauna area had a broken wet sauna and broken weight machine. This is such a large percentage of what is offered that it feels criminal to let these go broken.

When I submitted these complaints I was upgraded to a "larger" room. The executive suite I was put in was smaller than my junior suite. The junior suite had a separate bathroom from the toilet, while this "executive" suite only had 1 cramped combined bathroom. With the wet sauna being broken I had purchased some nice bath products, but now I cannot fit in the tub. The lack of privacy in the bathroom was not something I appreciated in such an expensive room. The living room area was also much smaller.

Our new executive suite also had a broken air conditioning and was facing the road, so it was hot and loud. We could not sleep at all.

When I spoke to management on the way out there was nothing further they could do. We already moved rooms one within our trip and we were too tired to put up with the shenanigans. Stay away from this scam hotel unless someone else is paying.

Room was very outdated and full of issues.
Water pressure very low, horrible smell coming from bathroom and the furniture was damaged.
Would be nice to update the furniture in the future, since the price is quite high for such quality.
On the other hand, staff was nice and the pool had a wonderful view.
It was worthed paying the extra unannounced money for it..

The hotel's location is excellent, making it convenient to go anywhere. We booked an executive suite, and the room was spacious, but the facilities were outdated. The water pressure in the bathroom was very low, and the temperature fluctuated greatly, making it almost impossible to shower properly. The next day, we changed to another room, but it was even older than the previous one. Although the water pressure issue was resolved, the temperature fluctuations persisted. Additionally, there was an unpleasant odor in the room, and the carpet had noticeable stains. The hotel's response was slow, and no compensation was offered.