Novotel Karlsruhe City

Absolutely Unacceptable Experience – Save Your Money

Where do I even begin? My stay at this hotel was nothing short of a disaster, and I honestly can't fathom how they justify charging 300 euros a night for such an abysmal experience. First off, the staff—if you can call them that—were absolutely useless. Not only were they unhelpful and unfriendly, but they acted as if they were doing us a favor by letting us stay at their overpriced dump.
The bathroom near the buffet was being cleaned during breakfast (great timing, right?), and the stench of poo wafted through the halls for the entire meal. You’d think basic hygiene would be a priority, but apparently, that’s too much to ask.
The room itself was a nightmare. A broken heating system, empty mini bar, no towels, and a bed that had hair all over it. The pillow had a stain that I’d rather not even describe. All of this for 300 euros? Absolutely insulting.
The gym was a sad joke—underequipped doesn’t even begin to cover it. It was so pathetic, I honestly wondered if they were trying to make a point about minimalism. As for the food? If you enjoy terrible choices with zero variety and unsanitary conditions (like a spoon dropped in the food), you’ll feel right at home.
Honestly, I would have accepted all of this if I were staying in a homeless shelter where basic amenities aren’t expected, but 300 euros for this experience? Completely unacceptable. Don’t waste your money here—there are far better places where you’ll actually feel valued as a guest.