Leonardo Royal Hotel Baden-Baden in Baden-Baden

Unfortunately, my stay at this hotel was a complete disappointment in terms of service and the quality of provided amenities.

Cleanliness and Room Preparation:
The room was not properly cleaned. I found hairs from previous guests in the bathroom, on the bed, and even on the towels — which is completely unacceptable for a hotel claiming to be of a high standard. Housekeeping was poorly executed: towels weren’t replaced, bathrobes remained crumpled on the floor, and several basic items were missing, such as tissues, still water for the coffee machine, a shower cap, disposable toothbrush, and other essentials.

Reception and Lobby Area:
The lobby itself was visually nice, with a good design. However, the reception experience was frustrating. Only one receptionist was available at all times, leading to long waits. It was clear that a second staff member could have been working, as the front desk had space for more.

Room Features:
The room itself was spacious and beautifully designed, and I especially appreciated the large balcony, which added a pleasant touch to the stay.

Breakfast – A Letdown:
I had high expectations for breakfast after reading positive reviews online. However, the quality and selection were shockingly poor. The food was bland, lacking seasoning or taste, including the omelet made on the spot. There was no variety — no syrniki (cottage cheese pancakes), crepes, waffles, or decent scrambled eggs. Even dessert options were disappointingly limited.
This was genuinely one of the worst breakfasts I’ve experienced at a hotel.

Staff and Service:
No staff member particularly stood out. The service felt neutral and impersonal, which is not what you would expect from a hotel with the word “Royal” in its name.

Value for Money:
As someone who travels frequently and has stayed in both high-end and budget accommodations, I can honestly say that the experience did not match the price or expectations. The hotel’s name sets a standard — but the service and experience were far below it, closer to a budget hostel than a proper hotel.